Network Implementation Engineer - SD-WAN & VoIP

Fusion Connect; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Fusion Connect is hiring an Implementation Engineer in the United States to provide first-line technical support for field teams, investigate complex network designs, and assist with proofs of concept and deployment. You will work across SD-WAN, VoIP, Cloud, and security products, ensuring seamless service configuration and provisioning.

The role requires a strong technical background, excellent communication, and the ability to thrive under pressure.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 3+ years of related experience.
• Strong written and verbal communication skills.
• Ability to work under pressure in a high-stress environment.
• Familiarity with VoIP, SD-WAN/MPLS and Managed Security.

Responsibilities

• Provide real-time inbound/outbound support to Field Engineers, Customers, and Partners for installs.
• Support Project Managers with technical consultations for SD-WAN, VoIP, Cloud, Security, and Wireless.
• Capture advanced technical requirements during project calls for service configuration and planning.
• Configure and diagnose products including Meraki, Velo, Fortigate, EdgeMarc, Adtran, Cisco, Polycom, BroadSoft.
• Assist with diagnostics and provisioning for Ethernet, T1, DSL, Cable, and Wireless access.
• Collaborate with Engineering to design and test solutions and resolve bugs.

Skills

VoIP knowledge

SD-WAN/MPLS

Managed Security

Unix shell scripting

Analytical skills

Communication skills

Organizational skills

Customer focus

Pressure tolerance

On-call readiness

Education

Bachelor’s degree or equivalent experience

Tools

Meraki

Velo

Fortigate

EdgeMarc

Adtran

Cisco

Polycom

BroadSoft

C shell scripting

Job description

Fusion Connect is hiring an Implementation Engineer in the United States to provide first-line technical support for field teams, investigate complex network designs, and assist with proofs of concept and deployment. You will work across SD-WAN, VoIP, Cloud, and security products, ensuring seamless service configuration and provisioning.

The role requires a strong technical background, excellent communication, and the ability to thrive under pressure.