Network Engineer II - Implementation & Wireless Support (Remote)

First Citizens; Raleigh (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Network Support Specialist to provide advanced technical support for data and voice network systems. This remote role involves configuring and maintaining network infrastructure, ensuring operational excellence, and collaborating with cross-functional teams. You will be responsible for monitoring performance, resolving escalated issues, and managing network assets. If you have a passion for networking technologies and a knack for troubleshooting, this is an exciting opportunity to make a significant impact in a dynamic environment while driving efficiency and reducing costs.

Qualifications

• 4+ years experience in Data, Voice, or Converged Networking required.
• In-depth knowledge of networking technologies and protocols.

Responsibilities

• Provide Level 2 technical support for data or voice network systems.
• Configure and install network hardware and software infrastructure.

Skills

Networking Technologies

Technical Support

Troubleshooting

Collaboration

Network Routing

Network Switching

Education

Bachelor's Degree in Networking or related field

High School Diploma or GED

Tools

Cisco ACI

SolarWinds

Cisco SDWAN

Gigamon

Infoblox

Job description

Overview

This is a remote role that can be hired in several markets across the United States. This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues, and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.

Responsibilities

Principal Accountabilities:

• 60% Provide Level 2 technical support for data or voice network systems
• 20% Monitoring and auditing performance
• 10% Document and procedures updates
• 10% Operational Excellence

Responsibilities:

• Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
• Cloud Network Support/Implementation
• Provide expertise in BGP and other dynamic routing protocols
• Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
• Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
• Collaborate with vendors, colleagues and management to implement services and reduce costs
• Manage network asset inventory and capacity planning
• Assist with Disaster Recovery testing efforts throughout the year
• Drive operational excellence
• Monitor and assess network components and take appropriate action
• Participate in on-call rotation for after-hours support

Qualifications

Bachelor's Degree and 4 years of experience in Data, Voice, or Converged Networking OR High School Diploma or GED and 8 years of experience in Data, Voice, or Converged Networking

Required Qualifications:

• In-depth knowledge of numerous networking technologies and protocols and how they interrelate
• Technical skills regarding network routing, switching, and provisioning
• Experience with Cisco switching and routing (NxOS and IOS)
• Collaboration with cross-functional groups

Preferred Qualifications:

• 6-8 years of experience with enterprise network systems and excellent troubleshooting expertise

Additional Qualifications:

• Certifications: CCNA, CCNP Routing and Switching
• Certifications in: Wireless, Cisco ACI, Thousand Eyes
• Packet Aggregation experience (Gigamon)
• IPAM experience (Infoblox)
• Provisioning skills