Network Administrator Onsite (Dallas, TX)

Intelligent Technical Solutions; Dallas (TX); Hybrid; USD 52.000 - 59.000; Vollzeit

Benefits dieser Stelle

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per 年

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Supplemental Life Insurance (Employee‑

Zusammenfassung

Intelligent Technical Solutions is seeking a Network Administrator to join our growing team in Dallas, providing both onsite and remote IT support to clients. The role focuses on maintaining secure networks, server health, and user productivity through hands-on troubleshooting and proactive monitoring.

You will handle OS issues on Windows and Mac, virtualization with VMware/Hyper-V, and cloud services like M365 and Azure, while adhering to MSP-style processes.

Qualifikationen

• Minimum five years IT support or similar role.
• Experience troubleshooting Windows and Mac OS.
• Experience with Server 2016–2025.
• Familiarity with MSP environments preferred.
• Active network certifications preferred.
• Valid driver's license and vehicle.

Aufgaben

• Resolve workstation OS issues.
• Resolve printer issues.
• Resolve standard business application issues.
• Resolve line-of-business applications (SAGE ERP, QuickBooks).
• Resolve server issues.
• Resolve networking issues.
• Act as escalation point for technicians.

Kenntnisse

Customer service

Troubleshooting

IT support

On-site support

Tools

VMware

Hyper-V

Microsoft 365

Azure

Firewalls

VLAN configuration

VPN

Jobbeschreibung

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)