System Administrator I at Intelligent Technical Solutions Sacramento, CA

Comunidade Metodista; Sacramento (CA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions is seeking a System Administrator to provide both onsite and remote IT support, handling system updates and hands-on troubleshooting to maintain high service standards. You will resolve OS, printer, and application issues, support servers and networking, and participate in an on-call rotation.

The role requires 3+ years in IT support, expertise with Windows and Mac, Server 2016–2025, VMware/Hyper-V, and MS 365/Azure, with AD experience and a valid driver's

Qualifications

• Three+ years in IT Support or a similar role.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMware and Hyper-V virtualization.
• Experience supporting MS 365 and Azure.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
• Willing to work full-time on-site, at the office or client locations.

Responsibilities

• Resolve workstation OS issues and printer problems with minimal assistance.
• Troubleshoot standard business apps (Office, etc.) and line-of-business apps.
• Address server issues and basic/intermediate networking problems.
• Escalate as needed and participate in on-call rotation for after-hours/weekend support.

Skills

Windows troubleshooting

Mac OS troubleshooting

Server 2016-2025

VMware

Hyper-V

MS365 & Azure

Active Directory

Networking basics

End-user support

MSP experience

On-site client visits

On-call rotation

Driver's license

Tools

SAGE ERP

QuickBooks

Office 365 Admin

Azure AD

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's:

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation:

Pay rate ranges from $30.35/hour up to $36.25/hour and may vary by experience and location.

Benefits:

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)