Network Administrator Intern: Hands-on IT & Security

Synoptek; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Synoptek, a global Managed Experience Provider (MxP™), invites an Intern Network Administrator to join our IT operations team. You will support network, voice, firewall, Microsoft Teams Voice, and security operations through ticket resolution, troubleshooting, and documentation.

Under supervision, you will triage tickets, coordinate with Network Engineers, maintain technical documentation, and assist with testing and client support in a fast-paced service desk environment.

Responsibilities

• Work with Network Engineers to resolve tickets relating to networks, voice systems, firewalls, Microsoft Teams Voice, and security.
• Triage, assign, and resolve client tickets and service requests.
• Maintain and develop technical documentation for network, voice, firewall, and application environments.
• Support testing activities for network, voice, firewall, and application implementations.
• Troubleshoot Tier 1 and Tier 2 client incidents and requests in a service desk environment.
• Respond to security alerts and elevate issues as appropriate.
• Generate project status reports and provide project support.
• Perform basic project coordination activities as required.
• Support client-facing technical activities while following established processes and procedures.

Job description

Synoptek, a global Managed Experience Provider (MxP™), invites an Intern Network Administrator to join our IT operations team. You will support network, voice, firewall, Microsoft Teams Voice, and security operations through ticket resolution, troubleshooting, and documentation.

Under supervision, you will triage tickets, coordinate with Network Engineers, maintain technical documentation, and assist with testing and client support in a fast-paced service desk environment.