Network Administrator, Intern – NA

Synoptek; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Synoptek, a global Managed Experience Provider (MxP™), invites an Intern Network Administrator to join our IT operations team. You will support network, voice, firewall, Microsoft Teams Voice, and security operations through ticket resolution, troubleshooting, and documentation.

Under supervision, you will triage tickets, coordinate with Network Engineers, maintain technical documentation, and assist with testing and client support in a fast-paced service desk environment.

Responsibilities

• Work with Network Engineers to resolve tickets relating to networks, voice systems, firewalls, Microsoft Teams Voice, and security.
• Triage, assign, and resolve client tickets and service requests.
• Maintain and develop technical documentation for network, voice, firewall, and application environments.
• Support testing activities for network, voice, firewall, and application implementations.
• Troubleshoot Tier 1 and Tier 2 client incidents and requests in a service desk environment.
• Respond to security alerts and elevate issues as appropriate.
• Generate project status reports and provide project support.
• Perform basic project coordination activities as required.
• Support client-facing technical activities while following established processes and procedures.

Job description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!! The Network Administrator, Intern is responsible for supporting network, voice, firewall, Microsoft Teams Voice, and security operations through ticket resolution, troubleshooting, documentation, testing, and client support. The role works with Network Engineers and other technical teams to support client incidents and requests and gain practical experience in network and infrastructure technologies.

Roles and Responsibilities

• Work with Network Engineers to resolve tickets relating to networks, voice systems, firewalls, Microsoft Teams Voice, and security.
• Triage, assign, and resolve client tickets and service requests.
• Maintain and develop technical documentation for network, voice, firewall, and application environments.
• Support testing activities for network, voice, firewall, and application implementations.
• Troubleshoot Tier 1 and Tier 2 client incidents and requests in a service desk environment.
• Respond to security alerts and elevate issues as appropriate.
• Generate project status reports and provide project support.
• Perform basic project coordination activities as required.
• Support client-facing technical activities while following established processes and procedures.

FLSA

Non Exempt

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.