Network & Security Operations Intern

Synoptek; Las Vegas (NV); On-site; USD 32,000 - 42,000; Part time

Job summary

Synoptek is seeking a Network Administrator, Intern in Las Vegas to support network, voice, firewall, and security operations. You will work with Network Engineers to triage and resolve client tickets, develop documentation, and assist in testing and project coordination.

The role emphasizes hands-on learning in network and infrastructure technologies, with a focus on incident management, customer service, and collaboration in a fast-paced environment.

Qualifications

• 0 to 2 years of experience in network administration or IT support.
• College coursework in Computer Information Technology, Computer Science, or related field preferred.
• Certifications (Cisco, A+, Security+, Network+) preferred.
• Strong communication, problem-solving, customer service, and teamwork skills.

Responsibilities

• Work with Network Engineers to resolve tickets relating to networks, voice systems, firewalls, Microsoft Teams Voice, and security.
• Triage, assign, and resolve client tickets and service requests.
• Maintain and develop technical documentation for network, voice, firewall, and application environments.
• Support testing activities for network, voice, firewall, and application implementations.
• Troubleshoot Tier 1 and Tier 2 client incidents and requests in a service desk environment.
• Respond to security alerts and elevate issues as appropriate.
• Generate project status reports and provide project support.
• Perform basic project coordination activities as required.
• Support client-facing technical activities while following established processes and procedures.

Skills

Network Fundamentals

Network Troubleshooting

Ticket Management

Service Desk Support

Windows

Microsoft Office

Firewall Fundamentals

Voice Systems

Microsoft Teams Voice

Security Fundamentals

Client Support

Technical Documentation

Incident Management

Education

College coursework in Computer Information Technology, Computer Science, or related field

Cisco role-based certification, A+, Security+, Network+, or related coursework

Job description

Synoptek is seeking a Network Administrator, Intern in Las Vegas to support network, voice, firewall, and security operations. You will work with Network Engineers to triage and resolve client tickets, develop documentation, and assist in testing and project coordination.

The role emphasizes hands-on learning in network and infrastructure technologies, with a focus on incident management, customer service, and collaboration in a fast-paced environment.