NERC Dispatcher & 24/7 Field Operations Coordinator

MSCCN; Newark (DE); On-site; USD 4,284,000 - 5,648,000; Full time

Benefits offered by this job

Hourly rate $36.16/hr

Annual bonus 4%

401(k) match

Medical, dental, and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Job summary

Exelon is seeking a dedicated Dispatcher NERC for on-site work in Newark, DE. You will coordinate field resources, prioritize tasks, and ensure efficient operations across electric and gas systems while maintaining safety and regulatory compliance.

The role requires 2+ years of post-secondary credits or equivalent experience, passing qualification tests, and willingness to work rotating shifts, holidays and potentially weekends. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma, GED or equivalent combination of formal education, training and/or experience.
• Minimum of 2 years' post-secondary credits or equivalent experience.
• An employee must pass qualification testing prior to company awarding job.
• Required to work rotating shifts and holidays (7 days a week, 24 hours a day).
• Employees in this job classification are required to comply fully with the Federal Department of Transportation regarding dispatching of gas related work.
• Must be familiar with the geographical layout and characteristics of the electric and gas distribution system.
• Must be and remain thoroughly familiar with the Company's safety rules applicable to this and related jobs.
• Must comply with NERC requirements, including background check, as this is a NERC regulated position.
• Must have a valid vehicle operator's license or be able to obtain one promptly.

Responsibilities

• Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work.
• Schedule and assign field resources which will best complete the work in a timely manner.
• Coordinate resources and priorities with various groups and departments.
• Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met.
• Answers, makes, and processes telephone calls from customers and employees.
• Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required.
• Conducts duties in a manner that will promote good customer relations, teamwork, and efficient operation.
• Makes decisions and solves problems related to the work and/or customers.
• Researches and gathers technical information requested by field personnel.
• Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties.
• Compiles, checks, and verifies business data by selection of appropriate material from various sources, such as preparation of summaries of operations or supporting tabulations for reports.
• Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution.
• Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required.
• Performs other related or less skilled work as required or directed.

Skills

Dispatch coordination

Problem solving

Education

High school diploma or GED

2+ years post-secondary credits or equivalent

Job description

Exelon is seeking a dedicated Dispatcher NERC for on-site work in Newark, DE. You will coordinate field resources, prioritize tasks, and ensure efficient operations across electric and gas systems while maintaining safety and regulatory compliance.

The role requires 2+ years of post-secondary credits or equivalent experience, passing qualification tests, and willingness to work rotating shifts, holidays and potentially weekends. Strong communication and problem-solving skills are essential.