Neonatal ICU Unit Clerk: Patient Care & Admin Support

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine's Intensive Care Nursery unit seeks a unit clerk to support nursing staff, handle reception duties, and manage health information flows on a busy pediatric unit. You will work under the nurse manager to coordinate clerical tasks, patient movement, and communications.

The role emphasizes teamwork, confidentiality, and organization, with opportunities for educational sessions and engagement in a patient-centered care environment.

Qualifications

• H.S. Diploma/GED is required.
• Post-high school education including computer courses and medical terminology is preferred.
• Unit clerk supports clerical and secretarial operations on the patient care unit.

Responsibilities

• Provides receptionist support including answering telephones, greeting visitors, and responding to patient call lights and ensuring that requests are either met or are handed off the appropriate nursing staff.
• Ensures that health information records are properly obtained, duplicated, assembled maintained and disassembled. Inputs information into various computer systems. Navigates through various components of the computerized order entry and documentation system.
• Uses discretion and protects the confidentiality of the patient.
• Facilitates the patient admission transfer and discharge process.
• Communicates STAT and NOW orders to RNs or other pertinent staff within established guidelines.
• Communicates with ancillary and support services to ensure adequacy of office related equipment and forms.
• Uses patient progression software to communicate with patient support services to coordinate in-house escort, special dietary orders, menu delivery, etc. and notifies nursing staff of new room assignments
• Attends to patient and family needs by coordinating visits for local clergy and interpreter services through Patient and Guest Services'.
• Promptly notifies nurse in charge if unable to complete task, or assignment as directed.
• Attends educational sessions at the request of the Nurse Manager.
• Maintains neat and organized workstation.
• Responsible for maintaining pneumatic tube system.
• Telephone Etiquette: Answering phone calls - introduce self, identify department address time of day, ask How may I help you? Telephone transfer - explain the reason for the transfer, ask permission, provide information before transferring, make sure someone is on the line before you disconnect. Taking a message - give urgent message to appropriate person, inform caller of the availability of the person he wants to talk with before asking for name Placing on Hold Ending a phone call
• Uses effective interpersonal skills in all interactions. Makes eye contact and promptly greets all visitors, physicians, and patients who approach the nursing station or arrive on the unit.
• Performs duties and exhibits behaviors consistent with Relationship Based Care philosophy of Pennsylvania Hospital.

Skills

Reception duties

Communication skills

Confidentiality

Telephone etiquette

Education

H.S. Diploma/GED (Required)

Post high school education (preferred)

Job description

Penn Medicine's Intensive Care Nursery unit seeks a unit clerk to support nursing staff, handle reception duties, and manage health information flows on a busy pediatric unit. You will work under the nurse manager to coordinate clerical tasks, patient movement, and communications.

The role emphasizes teamwork, confidentiality, and organization, with opportunities for educational sessions and engagement in a patient-centered care environment.