ICN Unit Secretary: Critical Care Support & Coordination

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 22,000 - 34,000; Full time

Job summary

Penn Medicine is seeking a Day Shift Unit Secretary to join the Intensive Care Nursery (ICN) at the Hospital of the University (HUP) in Philadelphia. This role supports clerical operations and collaborates with nurses to maintain efficient patient care workflows.

The unit secretary will handle communications, documentation, and office tasks, ensuring accurate medical records and patient privacy in accordance with HIPAA. A high school diploma or GED is required, with 40 hours per week.

Qualifications

• H.S. Diploma or GED required.
• Equivalent experience may be considered in lieu of formal education.

Responsibilities

• Answers incoming telephone calls, relays messages promptly, and responds to inquiries in a professional and courteous manner.
• Coordinates with nursing staff and hospital personnel regarding patient needs, status, and location.
• Calls Rapid Response Team (RRT), Airway, Code Blue, or other emergency codes per hospital policy.
• Greets patients, families, and visitors courteously and provides directions and basic information.
• Maintains patient records in the electronic health record accurately and in a timely manner.
• Supports nursing staff in patient safety, documentation, and unit operations.

Education

H.S. Diploma/GED

Equivalent Experience

Job description

Penn Medicine is seeking a Day Shift Unit Secretary to join the Intensive Care Nursery (ICN) at the Hospital of the University (HUP) in Philadelphia. This role supports clerical operations and collaborates with nurses to maintain efficient patient care workflows.

The unit secretary will handle communications, documentation, and office tasks, ensuring accurate medical records and patient privacy in accordance with HIPAA. A high school diploma or GED is required, with 40 hours per week.