NEMT Scheduling & Support CSR I — Paid Training

Call the Car; Diamond Bar (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Life Insurance and AD&D

Paid Time Off (PTO)

Paid Training

Sick Time

Holiday Pay

Floating Holidays

401k

Employee Discounts

Employee Assistance Program (EAP)

Bilingual Pay Offered

Job summary

Call the Car in Diamond Bar, CA is hiring a Customer Service Representative I (CSR I) for a full-time on-site role. The position focuses on scheduling new reservations and troubleshooting existing ones, with paid training.

You will handle high volume inbound calls, maintain accuracy, and work with drivers, members and dispatchers to ensure timely transportation. The role requires at least 1 year of customer service experience and the ability to type 40 wpm.

Qualifications

• 1+ year of customer service experience preferred.
• Call Center experience preferred.
• Must pass a Criminal Background Screening.
• Must pass government exclusion list at time of hire and monthly thereafter.
• Basic experience using PC software including Microsoft Office Suite.
• Able to type at least 40 wpm.
• Ability to handle high volume inbound/outbound calls.
• Ability to de-escalate upset or irate customers professionally.

Responsibilities

• Handle incoming calls to schedule transportation and resolve issues.
• Create and update transportation reservations by phone.
• Verify appointment date and time.
• Inform callers of driver ETA and activate will-call pickups.
• Notify dispatchers of changes to vendor details.
• Process cancellations and notify vendors.
• Coordinate trip status updates between drivers, members, and staff.
• Maintain clear communication with Members, Providers, Drivers, and facilities.
• Meet performance KPIs: AHT 6 minutes, QA 85%, Occupancy 80%.

Skills

Customer Service

Call Center

Typing 40 wpm

Microsoft Office

High call volume

Tools

Microsoft Office Suite

Job description

Call the Car in Diamond Bar, CA is hiring a Customer Service Representative I (CSR I) for a full-time on-site role. The position focuses on scheduling new reservations and troubleshooting existing ones, with paid training.

You will handle high volume inbound calls, maintain accuracy, and work with drivers, members and dispatchers to ensure timely transportation. The role requires at least 1 year of customer service experience and the ability to type 40 wpm.