Dispatcher I: Fast-Paced, Paid Training

Call the Car; Diamond Bar (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance and AD&D

PTO

Paid training

Sick time

Holiday pay

Floating holidays

401k

Employee discounts

Employee assistance program (EAP)

Bilingual pay offered

Job summary

Call the Car in Diamond Bar, CA, is seeking a Dispatcher I for full-time hours with paid training. You will handle member transportation requests, verify appointments, and coordinate driver communications to keep trips on schedule.

The role emphasizes accuracy, strong communication, and the ability to manage a high volume of calls using Bambi Dispatch, Microsoft Office, Google Drive, and CTC Connect.

Qualifications

• Must pass a Criminal Background Screening.
• Must pass Government Exclusion List at time of hire and monthly thereafter.
• Experience with the transportation industry and/or dispatch
• Experience using PC software programs including but not limited to Bambi Dispatch, Microsoft Office (Word, Excel, etc.), Google Drive, and CTC Connect.
• Must complete the Bambi Dispatch training.
• Able to type at least 45 wpm.
• Excellent customer service skills.
• Ability to receive/make high volume of inbound/outbound calls in a high-volume call center.
• Strong communication and interpersonal abilities.
• High level of discretion and accuracy when handling confidential information.

Responsibilities

• Handles incoming phone calls regarding members’ transportation needs and creates/updates transportation reservations by phone.
• Verifies member appointment date and time and communicates driver ETA to callers.
• Activates will-call pickups and processes cancellations with vendors.
• Provides phone support to Customer Service Representatives and schedules future trips for vehicles and vendors.
• Acts as backup for Schedule Monitoring Specialist when unavailable and coordinates scheduling for VIP members.
• Coordinates and applies driver/vehicle schedules to the system for future dates.
• Ensures all will-call trips are carried out as planned and mileage is audited.
• Maintains No Show/Cancellation logs and communicates schedule changes to drivers.

Skills

Customer service

High-volume calls

Communication skills

Discretion and confidentiality

Typing speed 45 wpm

Tools

Bambi Dispatch

Microsoft Office

Google Drive

CTC Connect

Job description

Call the Car in Diamond Bar, CA, is seeking a Dispatcher I for full-time hours with paid training. You will handle member transportation requests, verify appointments, and coordinate driver communications to keep trips on schedule.

The role emphasizes accuracy, strong communication, and the ability to manage a high volume of calls using Bambi Dispatch, Microsoft Office, Google Drive, and CTC Connect.