NEMT Dispatcher & Scheduler - Fast-Paced, Customer-Focused

Star Nonemergent Transportation, LLC; Modesto (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Career Growth Opportunities

Job summary

Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. You will handle non-emergency transportation calls, document trip details, and make quick, informed decisions to ensure efficient service.

The ideal candidate thrives in a fast-paced environment, multitasks effectively, and maintains a high level of customer service. This role focuses on scheduling, routing, and monitoring trips while ensuring compliance and operational

Qualifications

• High school diploma or GED required.
• Previous experience as a dispatcher, scheduler, or similar role preferred.
• Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred.
• Ability to handle a high volume of phone calls
• Strong typing and data entry skills
• Excellent verbal and written communication skills
• Highly organized with strong multitasking abilities
• Ability to work well under pressure in a fast-paced environment

Responsibilities

• Receive and manage inbound non-emergency calls
• Collect and accurately document caller and trip information
• Schedule same-day and future transportation requests
• Assign and dispatch trips to drivers in real time using dispatch software
• Monitor trips and adjust schedules as needed
• Prioritize calls based on urgency and service needs
• Communicate effectively with drivers and internal teams
• Ensure all rides are assigned promptly and accurately
• Maintain high standards of customer service and compliance

Skills

Multitasking

Customer service

Verbal communication

Written communication

Data entry

Typing speed

Education

High school diploma or GED

Tools

Dispatch software

Job description

Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. You will handle non-emergency transportation calls, document trip details, and make quick, informed decisions to ensure efficient service.

The ideal candidate thrives in a fast-paced environment, multitasks effectively, and maintains a high level of customer service. This role focuses on scheduling, routing, and monitoring trips while ensuring compliance and operational