NEMT Customer Service Specialist — Onsite Bellevue

Hopelink; Bellevue (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Flexible Spending Accounts

401k with Employer Match

Life, Disability & Accident coverage

Wellness program

Employee Resource Groups

Employee Assistance Program

Employee Discount Opportunities

Training Classes

Internal Career Opportunities

Professional Development

Leadership Development

Career Path Coaching

Annual Performance Reviews with Merit

Job summary

Hopelink in Bellevue, WA is hiring a Customer Service Representative for a regular full-time, onsite role. The position supports Medicaid-related non-emergency transportation coordination and requires excellent communication and a service mindset.

The ideal candidate brings strong oral and written skills, is prepared for a fast-changing call center environment, and bilingual abilities are encouraged. Training is provided and benefits are available after eligibility.

Qualifications

• Excellent communication skills and a customer service mindset.
• Bilingual candidates are encouraged to apply.
• Experience in a call center is a plus.
• Fluency in Spanish, Russian, Vietnamese, Arabic or Somali is a plus.

Responsibilities

• Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
• Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.
• Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.
• This position is a Service Critical Employee with specific attendance requirements.
• Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

Skills

Customer service

Communication skills

Spanish language

Job description

Hopelink in Bellevue, WA is hiring a Customer Service Representative for a regular full-time, onsite role. The position supports Medicaid-related non-emergency transportation coordination and requires excellent communication and a service mindset.

The ideal candidate brings strong oral and written skills, is prepared for a fast-changing call center environment, and bilingual abilities are encouraged. Training is provided and benefits are available after eligibility.