Customer Service Representative

ADP, Inc.; Bellevue (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision after 1 mo.

Paid time off

Flexible Spending Accounts; 401k with

Life, Disability & Accident coverage

Wellness program

Job summary

Hopelink in Bellevue, WA is seeking a Customer Service Representative to support Medicaid clients with Non-Emergency Medical Transportation coordination. This regular full-time, onsite role requires strong communication, a customer service mindset, and adaptability to a call center environment.

Bilingual candidates are encouraged to apply; paid training is provided. The position offers daily shifts, competitive hourly pay, and a comprehensive benefits package.

Qualifications

• Customer service mindset and a strong customer focus.
• Excellent written and verbal communication abilities.
• Proficiency in Word and basic software literacy.
• Ability to adapt to a fast-changing call center environment.
• Experience in a call center is a plus.
• Bilingual in Spanish, Russian, Vietnamese, Arabic or Somali is a plus.

Responsibilities

• Respond to inquiries via calls, chats, and other channels to collect client information.
• Guide clients through eligibility screening and required documents.
• Assist clients in resolving issues and handling complaints.
• Maintain reliable attendance and punctuality as a Service Critical Employee.
• Manage transportation coordination and scheduling as needed.

Skills

Customer service mindset

Strong oral and written skills

Proficiency in Word

Problem solver in call center

Call center experience a plus

Fluency in foreign languages a plus

Tools

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full-Time Bellevue, WA, US

3 days ago Requisition ID: 2262

Title: NEMTCustomer Service Representative
Location:Bellevue, WA. This is anonsite only position.
Work Schedule:Full time, multiple shifts available:

• Monday – Friday, 9:00am – 6:00pm
• Monday – Friday, 10:00am – 7:00pm

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/

The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine which transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Customer Service Mindset
• Strong oral and written skills
• Proficiency in Word
• Problem solver who can adapt to changing call center environment.
• Previous experience in a call center a plus
• Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus

Examples of what you will be doing:

• Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
• Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.
• Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.
• This position is a Service Critical Employee with specific attendance requirements:
• Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $24.00/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual for employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.