NEMT Customer Service & Scheduling Assistant

Hopelink; Bellevue (WA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision benefits

401k with Employer Match

Flexible Spending Accounts

Wellness Program

Employee Resource Groups

Employee Assistance Program

Professional development

Career growth opportunities

Merit-based raises

Job summary

Hopelink in Bellevue, WA is seeking a NEMT Customer Service Center Assistant for an onsite, full-time role. You will handle data entry, emails, scheduling, and tracking deadlines in a fast-paced environment.

Ideal candidates bring strong organizational skills, customer service excellence, and ability to use Word, Excel, and PowerBI. Training is provided, and the team is committed to serving low-income and disabled community members.

Qualifications

• Excellent customer service, oral communication, and written communication skills.
• Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.
• Problem solving by building creative solutions and finding potential in every situation.
• Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.
• This position is a Service Critical Employee with specific attendance requirements.

Responsibilities

• Determines client eligibility for Medicaid-funded transportation services.
• Schedules transportation requests through email, fax, portal, and other non-phone methods.
• Prepares reports as needed using various tools including MS Windows, Excel, PowerBI and scheduling software.
• Completes data-entry tasks in Hopelink Scheduling software.
• Responsible for correctly processing transportation requests in a timely manner.

Skills

Customer service

Oral communication

Written communication

MS Word

MS Excel

PowerBI

Scheduling software

Problem solving

Diversity experience

Tools

PowerBI

Hopelink Scheduling software

MS Windows

Job description

Hopelink in Bellevue, WA is seeking a NEMT Customer Service Center Assistant for an onsite, full-time role. You will handle data entry, emails, scheduling, and tracking deadlines in a fast-paced environment.

Ideal candidates bring strong organizational skills, customer service excellence, and ability to use Word, Excel, and PowerBI. Training is provided, and the team is committed to serving low-income and disabled community members.