Neighbourhood Coach

Bromford; Northfield (MN); Hybrid; USD 33,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Mental health support

Pension up to 10%

Employee Assistance Programme

£500 benefits allowance

Generous leave and sick pay

CIH qualification funded

Job summary

Bromford is seeking a neighbourhood coach to manage a patch of around two hundred homes, ensuring properties are well maintained and customers understand their responsibilities while receiving coaching and guidance.

You’ll handle tenancy sign ups and changes, anti-social behaviour, safeguarding, and where necessary court work and evictions. Travelling to surrounding areas is expected with regular home working options available.

Qualifications

• Experience in customer-facing roles, ideally in housing management.
• Ability to meet performance targets and maximise customer satisfaction.
• Resilient, proactive, with strong communication and coaching skills.

Responsibilities

• Manage tenancy signups and changes, anti-social behaviour, safeguarding and court work as needed.
• Coordinate with maintenance and lettings teams to allocate empty homes and manage repairs.
• Build relationships with local services to support residents and deliver positive outcomes.

Skills

Customer service

Communication

Coaching

Negotiation

Resilience

Job description

Operational patch: Northfield, Birmingham (B31 2JA)

Contract: Permanent, Full-time

Hours: 37.5 per week (Monday-Friday)

Workstyle: Field-based with flexibility - a mix of homeworking, office time, and visiting customers in their homes

Other requirements: Full driving licence and access to a vehicle

Closing Date: Monday 2 November 2026

As a neighbourhood coach, you’ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You’ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you’ll make sure we effectively allocate empty homes, manage customers’ expectations around repairs as well as **escalate** any property maintenance issues.

To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn’t shy away from having difficult conversations.

This role is full time and subject to an enhanced DBS check. You’ll travel to and from surrounding areas as required. Regular home working is available.

You Will Be Someone Who

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient – who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Has access to a vehicle and a full driving licence

If you’re looking for a role where no two days are the same, where you’re trusted to work independently and make a real difference in a local community, this could be the opportunity for you. You’ll balance empathy with resilience, relationship-building with action, and coaching with accountability - all while being supported by a wider, collaborative team.

In return for your commitment, you’ll gain meaningful work, flexibility in how you work, and the chance to grow your skills and confidence in a role where your impact is clearly felt. If you care deeply about people, take pride in well‑managed homes and neighbourhoods, and want to be part of a team that is all‑in on doing the right thing, we’d really like to hear from you.

Why join us?

By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

Join us to help create communities where people can put down roots, feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What We Offer

• Hybrid working, with the flexibility to work across our main locations and home
• Occupational Health, mental health first aiders, menopause champions and annual health checks
• A choice of pension schemes with employer contributions of up to 10%
• Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family
• Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more
• Generous holiday, occupational sick pay and paid family leave
• Fully funded CIH qualification, if it’s a requirement of your role