Neighbourhood Services Manager

Moat Homes; United States; Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Moat is seeking a proactive Neighbourhood Services Manager to own a diverse housing portfolio and strengthen communities.

You will manage tenancies and leases, oversee estate services, respond to anti-social behaviour, and work with residents, contractors and managing agents to keep neighbourhoods clean, safe and well-maintained.

This role offers a supportive team, clear service standards and opportunities to develop professionally within a values-driven organisation.

Aufgaben

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

Jobbeschreibung

Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we're looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.

In this role, you'll be the face of Moat in our communities-managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You'll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.

What you'll be doing:

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

If you're ready to make a meaningful impact and be a trusted ambassador for Moat, we'd love to hear from you.

For more information, please take a look at the job description: Neighbourhood Services Manager.pdf

Our Values:

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We'd love to hear from you!