Neighborhood Office Assistant

Heritage Valley Health System; Sewickley (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Heritage Valley Health System is seeking an Administrative Assistant for a full-time FLOAT position. The role involves performing essential administrative tasks in a busy healthcare environment, focusing on exceptional customer service. Ideal candidates will have a high school diploma, strong communication skills, and prior experience in a healthcare setting.

Qualifications

• 1 year of experience in a healthcare organization or equivalent.
• Knowledge of communication procedures, typing, and computer skills.
• Successful completion of applicable clearances within 90 days of employment.

Responsibilities

• Perform multiple day-to-day administrative functions to support operations.
• Greet and check in/check out patients, verify insurance coverage.
• Manage flow of virtual waiting room appointments and respond to inquiries.

Skills

Customer Service

Communication

Organizational Skills

Education

High school diploma or GED

Job description

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Office Location: FLOAT position

Work Hours: combination of 12 and 8 hour (Sunday) shifts + rotating weekends totaling 80 hours/pay period.

Clinic Hours: Monday through Saturday 8:00 - 8:00pm; and Sundays 8:00 - 4:00pm

Responsible for performing multiple day-to-day administrative functions to support the operations of convenient care with emphasis on exceptional Customer Experience. Duties include greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, managing flow of virtual waiting room walk-in appointments, distributing incoming mail, and responding to routine inquiries following established procedures. Acts as a liaison between CRNP providers, MA staff, physician offices, medical facilities, and customers.

Minimum Requirements:

• High school diploma or GED and 1 year of experience in a healthcare organization or an equivalent combination of education and experience.
• Excellent communication and customer service skills.
• Knowledge of communication procedures, typing, and computer skills.
• Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of employment.

Preferred Qualifications:

• Prior front desk or concierge experience with excellent customer service focus in a healthcare setting or similar environment.
• Strong organizational skills with attention to detail.
• Excellent written and spoken communication skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Administrative and Support Services