Neighborhood Office Assistant

Heritage Valley Health System; Aliquippa (Beaver County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a customer service representative for a FLOAT position. The role involves supporting convenient care operations by greeting patients, verifying insurance, and managing appointments. Ideal candidates will have a high school diploma and experience in healthcare, demonstrating strong communication and organizational skills.

Qualifications

• 1 year of healthcare experience or equivalent.
• Excellent communication and customer service skills.
• Knowledge of communication procedures, typing, and computer skills.

Responsibilities

• Greeting and checking in/out patients.
• Verifying insurance and reviewing patient registration.
• Managing virtual waiting room appointments.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or GED

Job description

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Office Location: FLOAT position

Work Hours: combination of 12 and 8 hour (Sunday) shifts + rotating weekends totaling 80 hours/pay period.

Clinic Hours: Monday through Saturday 8:00 - 8:00pm; Sundays 8:00 - 4:00pm

Responsibilities: Performing multiple day-to-day administrative functions to support convenient care operations with an emphasis on exceptional Customer Experience. Duties include greeting and checking in/out patients, verifying insurance, reviewing patient registration, answering phones, managing virtual waiting room appointments, distributing mail, and serving as a liaison among providers, staff, and patients.

Required Qualifications: High school diploma or GED, 1 year of healthcare experience or equivalent, excellent communication and customer service skills, knowledge of communication procedures, typing, and computer skills, and successful completion of required clearances within 90 days of employment.

Preferred Qualifications: Prior front desk or concierge experience in healthcare, strong organizational skills, and excellent written and spoken communication.