Neighborhood Office Assistant

Heritage Valley Health System; Ellwood City (Lawrence County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a Neighborhood Office Assistant to provide administrative support in a fast-paced environment. The role emphasizes excellent customer service, managing patient interactions, and ensuring smooth operations. Ideal candidates will have strong communication skills and prior experience in healthcare settings.

Qualifications

• At least 1 year of experience in a healthcare organization.
• Successful completion of required clearances within 90 days.

Responsibilities

• Perform administrative functions to support convenient care operations.
• Greet and check in/out patients, verify insurance coverage.
• Manage messages and coordinate appointments.

Skills

Communication

Customer Service

Education

High school diploma or GED

Job description

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Job Details

Office Location: FLOAT position

Work Hours: Combination of 12 and 8-hour shifts (including Sundays) with rotating weekends, totaling 80 hours per pay period.

Clinic Hours: Monday through Saturday 8:00 AM - 8:00 PM; Sundays 8:00 AM - 4:00 PM

Responsibilities

• Perform administrative functions to support convenient care operations, emphasizing excellent customer experience.
• Greet and check in/out patients, verify insurance coverage, review patient registration.
• Answer telephones, manage messages, and coordinate virtual waiting room and walk-in appointments.
• Distribute incoming mail and respond to routine inquiries following established procedures.
• Serve as liaison between CRNP providers, MA staff, physician offices, medical facilities, and customers.

Minimum Requirements

• High school diploma or GED and at least 1 year of experience in a healthcare organization or equivalent education and experience.
• Excellent communication and customer service skills.
• Knowledge of communication procedures, typing, and computer skills.
• Successful completion of required clearances within 90 days of employment, as per HR-106 policy.

Preferred Qualifications

• Prior front desk or concierge experience in a healthcare setting or similar environment.
• Strong organizational skills and attention to detail.
• Excellent written and spoken communication skills.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Administrative and Support Services

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