Navy NMCI End-User Support Specialist

Orgro; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Clear expectations

Flexible scheduling

Mentorship

Job summary

Orgro in Norfolk, VA is seeking an End User Support Specialist - Mobile Device to deliver Tier I–II support within NMCI and Flank Speed environments, ensuring access to Navy networks and services. The role focuses on troubleshooting, incident resolution, and lifecycle management for Navy end users.

The ideal candidate has five+ years of NMCI experience, active DoD 8570 II, and proven ability to manage devices, security, and user accounts with Remedy or ServiceNow in a full-time, on-site role.

Qualifications

• 5+ years supporting NMCI Navy IT environments.
• Active DoD 8570 IAT Level II certification.
• Experience with Remedy or ServiceNow ticketing.
• Strong knowledge of SECNAV M-5510/SECNAVINST 5239.1 compliance.
• Ability to manage device security and user accounts.
• Experience with Microsoft 365 services and ITSM workflows.
• Troubleshooting across workstations, software, and networks in NMCI.

Responsibilities

• Provide Tier I–II support for mobile devices, email, and apps.
• Troubleshoot NMCI and Flank Speed environments and devices.
• Process MAC moves/adds/changes and seat management tasks.
• Provision accounts and manage access per DoN policies.
• Respond to help desk tickets and escalate when needed.
• Assist users with Microsoft 365 services including Teams/SharePoint.
• Maintain cybersecurity and IA guidelines compliance.
• Coordinate with NMCI providers and government stakeholders.

Skills

iOS

Android

Remote support tools

Customer service

Security awareness

Education

DoD 8570 IAT Level II certification

Tools

Remedy

ServiceNow

Remote access tools

Job description

Orgro in Norfolk, VA is seeking an End User Support Specialist - Mobile Device to deliver Tier I–II support within NMCI and Flank Speed environments, ensuring access to Navy networks and services. The role focuses on troubleshooting, incident resolution, and lifecycle management for Navy end users.

The ideal candidate has five+ years of NMCI experience, active DoD 8570 II, and proven ability to manage devices, security, and user accounts with Remedy or ServiceNow in a full-time, on-site role.