Mobile Device Support Technician - Cellular & MDM Expert

EHS Technologies Corporation; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

EHS Technologies Corporation is seeking a Cellular Devices Support Technician to provide technical support, configuration management, and lifecycle maintenance for government-furnished mobility devices across Navy environments. You will provision, activate, secure, and troubleshoot devices (phones, tablets, Wi-Fi cards, modems) and ensure alignment with cybersecurity and operational standards.

Expect collaboration with Navy desks, service providers, and network teams to sustain mission-critical

Qualifications

• Configure, enroll, and manage cellular devices per Navy mobility policies.
• Integrate devices into Navy networks using MDM/EMM solutions (Intune, MobileIron, Workspace ONE).
• Perform SIM provisioning, carrier activation, and plan management.
• Troubleshoot OS/app/connectivity issues on iOS and Android devices.
• Support government users with onboarding, replacements, and break/fix actions.

Responsibilities

• Imaging devices, applying OS updates, enforcing configurations.
• Create and track device records; manage inventory accuracy.
• Coordinate with Navy service desks, network teams, and wireless carriers to resolve issues.
• Process service requests with carriers for activations, porting, and troubleshooting.
• Document actions in NMCI/ServiceNow and meet SLA expectations.
• Participate in mobility planning, device refresh cycles, and modernization efforts.

Skills

Mobile device configuration

MDM/EMM solutions

Troubleshooting iOS/Android

Inventory management

Vendor coordination

Tools

Intune

MobileIron

Workspace ONE

ServiceNow

Job description

EHS Technologies Corporation is seeking a Cellular Devices Support Technician to provide technical support, configuration management, and lifecycle maintenance for government-furnished mobility devices across Navy environments. You will provision, activate, secure, and troubleshoot devices (phones, tablets, Wi-Fi cards, modems) and ensure alignment with cybersecurity and operational standards.

Expect collaboration with Navy desks, service providers, and network teams to sustain mission-critical