Navigator, Participant Wellness & Safety

Avivo; Minneapolis (MN); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical Health plan

Health Savings Account (HSA)

Nice Healthcare: chat, video visits, &

Dental plan

Dependent Care FSA

Life/AD&D & Voluntary Life/AD&D

Long term disability

Critical illness & accident insurance

401(k) Plan

10 Paid holidays & generous PTO

Job summary

Avivo in Minneapolis seeks a Navigator to support individuals facing homelessness and complex health challenges within the Participant Wellness & Safety Program.

You will engage one-on-one, connect clients to healthcare and housing services, and help them move toward recovery with compassionate, non-judgmental care. The role emphasizes crisis support, trauma-informed methods, and collaborative teamwork.

Qualifications

• High school diploma or GED is required.
• Experience with trauma-informed care and harm reduction is preferred.
• Ability to build trust and engage participants non-judgmentally.

Responsibilities

• Build trusting relationships with participants using trauma-informed, person-centered approaches.
• Connect participants to healthcare, MAT/MOUD, Naloxone and overdose training.
• Coordinate referrals and warm handoffs with internal teams and partners.
• Support participants in achieving self-directed recovery and wellness goals.
• Develop crisis plans and provide de-escalation as needed.
• Conduct outreach with individuals experiencing homelessness and not connected to services.
• Maintain accurate documentation in electronic health records and reporting tools.

Skills

Trauma-informed care

Harm reduction

Recovery-oriented approaches

Relationship-building

Communication skills

Team collaboration

Education

High school diploma or GED

Tools

Electronic health records

Job description

Job Details: Job Location: Avivo Village - Minneapolis, MN, Position Type: Full Time, Education Level: High School Diploma/GED, Salary Range: $24.84 - $31.05Hourly, Job Shift: Day, Job Category: Health & Wellness, Do you know, you have the power to change the course of someone's life?

Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.

Why This Role Matters

At Avivo, we believe housing and health are human rights - and that meaningful connection can be life-saving.

As a Navigator in the Participant Wellness & Safety Program, you will work directly with individuals experiencing homelessness, substance use disorders, and complex health challenges. Through trust-based relationships and low-barrier engagement, you will connect participants to critical services like healthcare, treatment, and housing stabilization. The goals of this position are to prevent overdose and overdose deaths and to stop the spread of communicable diseases. This role will work one-on-one with individuals who are actively using opioids and other substances. In addition, the Navigator will build internal capacity for Avivo teams through training, consultation, and other creative methods.

This role is ideal for someone who is passionate about meeting people where they are, building relationships without judgment, and helping individuals move toward stability, health, and recovery.

And yes - Avivo is a 32-hour work week organization, offering full-time pay and benefits while supporting balance and sustainability in your work.

What You’ll Do

• Build trusting, consistent relationships with participants using trauma-informed, person-centered approaches
• Connect individuals to healthcare, MAT/MOUD, Naloxone and overdose response training, and treatment services
• Coordinate referrals and "warm handoffs" with internal teams and community partners
• Support participants in developing and working toward self-directed recovery and wellness goals
• Develop crisis plans and provide de-escalation and crisis intervention as needed
• Conduct outreach and engagement with individuals experiencing homelessness, including those not connected to services
• Host or support HIV and Hepatitis C testing events and connect participants to follow-up care
• Maintain accurate and timely documentation in electronic health record systems and required reporting tools
• Collaborate across teams and partners to improve access to services and reduce barriers
• Contribute to a culture of dignity, safety, and equity in all participant interactions

Qualifications: What You Bring

• High school diploma or GED
• Minimum of two years of experience for single adults, experiencing homelessness or similar experience. Experience should also include developing and delivering culturally responsive services for individuals living with SMI and/or SUD.
• Understanding of trauma-informed care, harm reduction, and recovery-oriented approaches (or willingness to learn)
• Knowledge of community resources, housing systems, and behavioral health supports
• Strong relationship-building skills with the ability to engage participants in a non-judgmental, person-centered way
• Experience using electronic health records and tracking participant data
• Ability to manage documentation, communication, and multiple priorities in a fast-paced environment
• Strong communication and collaboration skills
• Lived experience is valued and may be considered as part of experience requirements
• Valid driver's license, insurance, clean driving record, and reliable transportation.

What We Offer

• 32-hour full-time work week
• Medical Health plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

Avivo will begin participating in E-Verify effective July 1, 2025.

Avivo will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.

Make a Difference with Avivo.