Navigation Coordinator - Patient Navigation & Business Services

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health is seeking a Navigation Coordinator to facilitate access to care for patients, serving as the first point of contact and calculating demographics, insurance, and medical reports as needed. You will register patients in Care Connect and Salesforce, schedule medical appointments, and coordinate pre-arrival arrangements for patients and visitors.

You will also support Case Managers and Coordinators, arrange interpreters and transportation as needed, and review emails/phone inquiries to

Qualifications

• Experience in a healthcare environment with diverse patient populations.
• Experience with Epic/CareConnect and MS Office (Word, Outlook, Access, Excel).
• Knowledge of medical terminology.
• Strong verbal and written communication, with ability to interact across cultures and roles.
• Diplomacy, discretion, tact, and sound judgment.

Responsibilities

• Register patients in Care Connect and Salesforce and schedule appointments.
• Process inquiries, convert inquiries to patients, and obtain demographic/insurance information.
• Coordinate pre-arrival and first-day arrangements for patients and visitors.
• Assist Case Managers and Patient Coordinators with scheduling and interpreters as needed.
• Check and triage department emails and phone calls; review medical reports and assist in treatment plan discussions.

Skills

Epic/CareConnect

MS Office

Medical Terminology

Communication skills

Diplomacy

Job description

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Work Schedule

Monday-Friday, 9:00am-6:00pm

Posted Date

09/28/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33260

Primary Duties and Responsibilities

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At UCLA Health, our people are here for more than a career. They’re committed to elevating the lives of everyone they come into contact with. It’s only possible when you’re passionate about what you do and where you get to do it. As a key member of our team, you’ll be able to use your unique experience to help support positive patient experiences.

Make a positive difference in patient’s lives as a Navigation Coordinator with our Patient Navigation & Business Services department. As our Navigation Coordinator, you will serve as first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but not limited to obtaining required demographic information, insurance information, and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, schedule patients' medical appointments, organize and upload medical records to Epic via ICAP and coordinate pre-arrival and first day arrangements for patients and visitors from various regions of the world who are interested in seeking medical care at UCLA.

In this role, you will also support Case Managers and Patient Coordinators as requested, including scheduling initial and follow-up appointments, arranging for interpreters as needed, arranging for transportation as needed and scheduling referrals for additional services. You will be responsible for checking and triaging department emails and phone calls, helping to facilitate the review of patients' medical reports, and obtaining the medical opinion of physicians regarding possible treatment plans for patients.

At UCLA Health, our passion for delivering the highest quality patient care has enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We’re also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you’re looking to play a key role in supporting exceptional patient experiences, join us and enjoy a fulfilling career at UCLA Health.

Salary Range: $31.88 - $45.66 Hourly

Job Qualifications

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Required:

• Experience working in a healthcare environment with a diverse population of patients.
• Demonstrated experience with Epic/CareConnect and MS Office (including Word, Outlook, Access, and Excel).
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills, and the ability to interact effectively with persons of all cultures and positions, including physicians, executives, foreign national royalties, government officials, and diplomats.
• Demonstrated ability in diplomacy, discretion, tact, and sound judgment.

Highly Preferred:

• Demonstrated experience using Salesforce CRM.
• Experience working with international patients.
• Bilingual language skills (English and Arabic).

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.