Navigation Coordinator – Patient Navigation & Business Services

Veterans in Healthcare; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Los Angeles is seeking a Navigation Coordinator to support patient experiences by processing inquiries and converting them into patients for UCLA Health. You will register patients, schedule appointments, and coordinate pre-arrival logistics in Care Connect and Salesforce.

You will also arrange interpreters and transportation as needed, coordinate with Case Managers and Patient Coordinators, and help triage emails and calls to ensure timely access to care for patients seeking

Responsibilities

• Serve as first point of contact and facilitate access to care by processing inquiries and converting them to patients.
• Register patients in Care Connect and Salesforce; schedule appointments and coordinate pre-arrival arrangements.
• Assist with interpreters, transportation, and referrals; triage emails and calls.

Job description

Work Location Los Angeles,CA Job #33260 Work Hours Monday-Friday, 9:00am-6:00pm Employment Type 2 – Staff- Career Duration Indefinite Salary Range $31.88-45.66 Hourly Posted Date October 6, 2026 Bargaining Unit Teamsters – CX

Make a difference in people's lives every day. When you join UCLA Health, you'll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

JOB DUTIES

At UCLA Health, our people are here for more than a career. They're committed to elevating the lives of everyone they come into contact with. It's only possible when you're passionate about what you do and where you get to do it. As a key member of our team, you'll be able to use your unique experience to help support positive patient experiences. Make a positive difference in patient's lives as a Navigation Coordinator with our Patient Navigation & Business Services department. As our Navigation Coordinator, you will serve as first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but not limited to obtaining required demographic information, insurance information, and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, schedule patients' medical appointments, organize and upload medical records to Epic via ICAP and coordinate pre-arrival and first day arrangements for patients and visitors from various regions of the world who are interested in seeking medical care at UCLA. In this role, you will also support Case Managers and Patient Coordinators as requested, including scheduling initial and follow-up appointments, arranging for interpreters as needed, arranging for transportation as needed and scheduling referrals for additional services. You will be responsible for checking and triaging department emails and phone calls, helping to facilitate the review of patients' medical reports, and obtaining the medical opinion of physicians regarding possible treatment plans for patients. At UCLA Health, our passion for delivering the highest quality patient care has enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We're also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you're looking to play a key role in supporting exceptional patient experiences, join us and enjoy a fulfilling career at UCLA Health. Salary Range: $31.88 – $45.66 Hourly