Patient Navigation Manager

Florida Health Care Plans; Daytona Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Florida Health Care Plans seeks a Patient Navigation Manager to optimize access to care across FHCP clinics. You will own patient workflow experiences and drive process improvements with a focus on reliability, collaboration, and data-informed decisions.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced healthcare environment. Monday–Friday 8 am–5 pm, with 1st shift expectations and readiness for emergency situations.

Qualifications

• Bachelor's degree preferred or 3 years management/supervisory experience required.
• Ability to form strong teams that produce measurable results.
• Experience with complying with regulations for managed care organizations, preferred.
• Strong interpersonal and collaboration skills across stakeholders.
• Demonstration of process improvement experience.
• Experience using data analytics tools to identify risks and support issues.
• Strong verbal, written, analytical and interpersonal skills.
• Ability to organize, prioritize work and meet deadlines.
• Proficient computer skills in EPIC, AS400, Health Trio, Availity and Outlook.
• Knowledge of current Patient Service and Experience trends and best practices.
• Capable of working independently and in multi-disciplinary teams.
• Flexible schedule between 7am-7pm and readiness for emergencies.

Responsibilities

• Support patient access to care and track team metrics.
• Communicate with patient care team to improve workflows.
• Own the patient workflow experience for FHCP clinics.
• Create and oversee workflow processes and performance projects.
• Prepare and deliver departmental reporting.

Skills

Team building

Communication

Data analytics

Process improvement

Time management

Independence

Problem solving

Organizational skills

Interpersonal skills

Education

Bachelor's degree preferred or 3 years management/supervisory experience

Tools

EPIC

AS400

Health Trio

Availity

Outlook

Job description

Patient Navigation Manager

Patient Navigation

Full-time

1st shift

Monday-Friday 8 am - 5 pm

The Patient Navigation Manager is responsible for supporting patient access to care, team metrics, and communications with patient care team. The right resource will be a highly motivated, personable, flexible, experienced leader, owning the patient workflow experience for all FHCP clinics. This is a multifaceted role requiring patience, attention to detail, problem resolution skills, and knowledge of FHCP clinics and insurance processes. The expected result of this role will be to successfully facilitate patient access to care based on their inquiries. The Manager will create and oversee workflow processes, performance projects, and departmental reporting.

QUALIFICATIONS:

Education, skills and experience:

• * Bachelor's degree preferred or 3 years management/supervisory experience required
• * Ability to form strong teams that produce measurable results
• * Experience with complying with regulations for managed care organizations, preferred
• * Strong interpersonal and collaboration skills. Ability to build and foster relationships with operational, compliance, regulatory, and legal professionals throughout the organization.
• * Demonstration of process improvement experience
• * Experience using data analytics tools to determine areas of risk and support identified issues
• * Strong verbal, written, analytical and interpersonal skills
• * Ability to organize, prioritize work and meet deadlines
• * Good computer and application skills with ability to work in EPIC, AS400, Health Trio, Availity, and Outlook.
• * Strong knowledge of current Patient Service and Experience trends, functions, policies, guidelines, and practices
• * Must be able to work independently and with others in a multi-disciplinary team environment
• * Strong problem solving, organizational and time management skills
• * Must be available to work a flexible schedule between 7am-7pm and be available to work in emergency type situations such as hurricanes, floods, or other inclement weather conditions.