Navan Pro Consultant

TripActions; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

TripActions seeks a Navan Pro Consultant in the United States to build relationships with clients, understand their needs, and deliver a high-touch service that saves time and reduces travel costs.

You will manage a full client portfolio, apply RM and Navan technology, and advise on best practices across air, rail, car rental, ferry, and other bookings. Expect proactive problem-solving and a focus on delivering measurable value to travelers and clients.

Qualifications

• VIP experience preferred
• Skills assessment results will be considered
• Exceptional telephone manner and written communication

Responsibilities

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation
• Effectively manage your workload to meet all deadlines as required, either set by the client or within RM
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in RM and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising RM and Navan technology
• Manage your own full client portfolio to the highest RM and Navan standard, demonstrating extraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internal and extern al
• Always exceed client's expectation
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

Job description

About the Role

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client' s while delivering a 'high touch' service that saves clients time and drives down their total cost of travel.

What you’ll do

Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or within R M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R M and Navan standard, demonstrating extraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internal and extern al
• Always exceed client's expectation
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)
• Monitor all bookings for further saving opportunities up until completion of the trip
• To be proficient in all R M and Navan Technology and to ensure knowledge is shared and maintained amongst the team
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

• Previous VIP experience is preferred
• Skills assessment results will be considered
• Exceptional telephone manner and written