Navan Pro Consultant

Reed & Mackay Internal; New York (NY); On-site; USD 48,000 - 52,000; Full time

Job summary

Reed & Mackay Internal seeks a Navan Pro Consultant to build strong client relationships and provide a proactive, high-touch service that saves time and reduces overall travel costs.

You will manage a diverse client portfolio, coordinate air, rail, car, hotel bookings, and advise on best practices using Navan tech, while ensuring adherence to client policies and SLAs.

Qualifications

• Experience in core business travel environment.
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
• Experience with mixed mode booking tools and 1st line product support for offline/online bookings.
• Proven ability to manage client portfolios and meet deadlines.
• Strong MS Office skills and excellent communication.

Responsibilities

• Provide a dedicated, high level of service to clients tailored to their individual requirements with a desire to exceed client expectations.
• Manage your own full client portfolio to the highest R&M and Navan standards, delivering extraordinary customer service.
• Identify and implement opportunities to add value to each booking.
• Proactively share knowledge of R&M and Navan technology with clients to ensure comprehensive service.
• Oversee travel bookings across air, rail, car, hotel and related services, advising on best practice.

Skills

VIP experience

GDS Sabre

GDS Galileo

GDS Amadeus

MS Office

Travel industry knowledge

Tools

Sabre

Galileo

Amadeus

Job description

About the Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do
Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individualrequirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or withinR&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservationsand to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstratingextraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internal and external
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventorydifferences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveragingsupplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunityto enhance the traveller experience
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
• Monitor all bookings for further saving opportunities up until completion of the trip
• To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintainedamongst the team
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line supportfor both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

• Previous VIP experience is preferred
• Skills assessment results will be considered
• Exceptional telephone manner and written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreeddeadlines
• Has a proven record of experience in a core business travel environment
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
• Comprehensive knowledge of the travel industry and products in the market includingdifferent aircraft types and cabins
• Knowledge of Low-Cost Carriers in the market and their different products available
• Fully conversant with various rail, black car, LCC, OTA booking systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS software packages
• Ability to build an exceptional rapport with all clients
• Excellent attention to detail
• Have an enthusiastic approach and willingness to learn attitude
• Independently commit to attend and complete all relevant training
• Achieve individual and team-based business objectives

The posted pay range represents theanticipatedlow and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$35 - $38 USD