Navan Pro Consultant

Navan; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Navan is seeking a Pro Consultant to deliver a high-touch service, build strong client relationships, and optimize travel arrangements. You will manage a diverse portfolio, leveraging R&M and Navan technology to advise on best practices across air, rail, car rental, and hotel bookings.

You will apply expert knowledge of GDS platforms and fare types, while consistently exceeding client expectations and SLAs in a fast-paced travel environment.

Qualifications

• VIP experience preferred.
• Exceptional telephone manner and written skills.
• Proven track record in a core business travel environment.
• Fully conversant with one or all GDS systems: Sabre, Galileo, Amadeus.
• Experience with mixed mode booking tools and 1st line product support.

Responsibilities

• Build relationships with clients and understand their needs to save time and lower total travel cost.
• Deliver high-touch service, manage workloads and meet deadlines.
• Oversee travel bookings including air, rail, car rental, ferry, and hotel pricing.
• Apply client policy to drive compliance while maximizing traveler experience.
• Share knowledge of R&M and Navan technology with clients and team.

Skills

VIP experience

Telephone manner

Client relationship building

Travel industry knowledge

GDS systems knowledge

MS Office proficiency

Tools

Sabre

Galileo

Amadeus

Job description

About the Role

The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do

Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individualrequirements with a desire to always exceed client expectation.
• Effectively manage your workload to meet all deadlines as required, either set by the client or withinR&M
• Ability and willingness to service different client industry sectors across the wider business
• Demonstrate innovative thinking and provide a consultative approach
• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservationsand to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstratingextraordinary customer service to your wider team
• Pro-actively build meaningful and long-lasting relationships both internally and externally
• Always exceed client’s expectation
• Identify and implement opportunity to add value to each booking
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
• Working with IFD (International Fares Desk) to proactively identify cross market and local inventorydifferences
• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveragingsupplier relationships to gain the best result
• Monitor all bookings for further saving opportunities up until completion of the trip
• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunityto enhance the traveller experience
• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
• Monitor all bookings for further saving opportunities up until completion of the trip
• To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintainedamongst the team
• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line supportfor both offline/online bookings
• Demonstrate proactive thinking when providing travel solutions
• Able to provide cost effective solutions across all aspects of travel
• To always comply with the client policies and guidelines
• Achieve SLAs for all accounts
• Regular interaction with overseas colleagues
• Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

• Previous VIP experience is preferred
• Skills assessment results will be considered
• Exceptional telephone manner and written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreeddeadlines
• Has a proven record of experience in a core business travel environment
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
• Comprehensive knowledge of the travel industry and products in the market includingdifferent aircraft types and cabins
• Knowledge of Low-Cost Carriers in the market and their different products available
• Fully conversant with various rail, black car, LCC, OTA booking systems
• Have a ‘team player’ approach to an office environment
• Experience in using MS software packages
• Ability to build an exceptional rapport with all clients
• Excellent attention to detail
• Have an enthusiastic approach and willingness to learn attitude
• Independently commit to attend and complete all relevant training
• Achieve individual and team-based business objectives

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