Naval IT Help Desk Technician - Secret Clearance Eligible

General Dynamics Information Technology (GDIT); Bossier City (LA); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision plan

401(k) plan with company match

Flexible work weeks where possible

Job summary

General Dynamics Information Technology (GDIT) seeks technically savvy help desk professionals to support the Navy NESD. You will diagnose and resolve software issues, research solutions, and provide timely incident resolution via phone, email, chat, and enterprise ITSM.

Ideal candidates have 1+ years of related experience, a high school diploma, and the ability to obtain a SECRET clearance. US citizenship is required; no visa sponsorship for this role.

Qualifications

• High school diploma or equivalent.
• 2+ years of related experience.
• Must be willing and able to obtain and maintain a SECRET government clearance.
• Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire.

Responsibilities

• Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Thoroughly documenting requests and incidents according to business processes and standard operating procedures
• Documenting detailed, specific work notes regarding the interaction with the customer
• Providing case status updates to management and end-users according to service level guidelines
• Maintaining a high level of courteous customer service at all times
• Communicating with customers at all levels of technical and non-technical skills set

Skills

Computer literacy

Customer communications

Customer communities

Technical issues

Education

High school diploma or equivalent

Job description

General Dynamics Information Technology (GDIT) seeks technically savvy help desk professionals to support the Navy NESD. You will diagnose and resolve software issues, research solutions, and provide timely incident resolution via phone, email, chat, and enterprise ITSM.

Ideal candidates have 1+ years of related experience, a high school diploma, and the ability to obtain a SECRET clearance. US citizenship is required; no visa sponsorship for this role.