National Training Leader — Multi-Modal & Impactful Programs

WASH; New York (NY); Hybrid; USD 75.000 - 95.000; Vollzeit

Zusammenfassung

WASH is seeking a National Trainer to design, deliver, and evaluate comprehensive training programs across the United States and Canada. You will assess training needs, develop curricula, and collaborate with leadership to align training with business goals and safety standards.

The role requires 5+ years in training/operations, strong communication and public-speaking skills, and the ability to travel up to 50–70%.

Qualifikationen

• 5+ years of related Operations experience (service, installation, production) and/or bachelor’s degree in education, Technical Training, organizational development, or related field, or an equivalent combination of education, training and experience is required
• Requires independent judgement and discretion in developing, designing and delivering training programs
• Strong communication, presentation, coaching, and relationship-building skills
• Strong time-management and organizational skills
• Comfort with public speaking to audiences of varying sizes
• Ability to work independently to meet business leaders needs for training services
• Ability to independently manage multiple projects with moving deadlines
• Working knowledge using Microsoft programs (Teams, PowerPoint, Excel, Word, etc.)
• Experience delivering virtual training using MS Teams
• Ability to travel extensively (50-70%)
• Good driving record to allow for regional and cross regional travel utilizing rental vehicles or company fleet vehicles
• Multilingual Skills may be required for some regions with large multilingual workforces or as regulated by Province

Aufgaben

• Deliver training programs such as hands-on installation, commissioning, and repair of commercial laundry appliances with associated payment systems
• Provide technical, safety, procedural, and customer-service training to employees and fellow training representatives
• Train-the-trainer courses to branch level training representatives
• Cross-training other trainers to standardize teaching quality
• Customer Experience and Customer Satisfaction training content and incorporate into all technical training programs
• Deliver engaging training through in-person, virtual, webinars, academies, and train-the-trainer programs
• Collaborate with content creation experts and provide subject matter expertise for presentations, job-aids, and documentation
• Ensure safety practices and procedures are incorporated into all training programs
• Attend OEM training for knowledge transfer and tailoring course to employee audiences
• Travel outside of regions for audits, cross training, OEM training, and content development
• Maintain attendance, feedback, and activity tracking records

Kenntnisse

Communication

Public speaking

Coaching

Relationship-building

Time management

Multilingual

Ausbildung

Bachelor’s degree in Education/Technical Training

Tools

MS Teams

PowerPoint

Excel

Word

Jobbeschreibung

WASH is seeking a National Trainer to design, deliver, and evaluate comprehensive training programs across the United States and Canada. You will assess training needs, develop curricula, and collaborate with leadership to align training with business goals and safety standards.

The role requires 5+ years in training/operations, strong communication and public-speaking skills, and the ability to travel up to 50–70%.