National Service Coordinator - Remote

Enterprise Holdings; Provo (UT); Remote; USD 35,000 - 40,000; Full time

Job summary

A leading company in fleet management is seeking a customer support specialist to coordinate roadside assistance and manage vendor communications. This full-time remote position offers a competitive salary and a comprehensive benefits package, emphasizing employee development and a positive work culture.

Benefits

Comprehensive benefits package

Paid vacation

401(k) employer match

Flexible schedule

Qualifications

• Two years experience in customer/vendor support.
• Two years of administrative support experience.

Responsibilities

• Coordinate roadside assistance and dispatch services.
• Set up replacement rentals for clients.
• Maintain communication with vendors and fleet drivers.

Skills

Customer Support

Problem Resolution

Negotiation

Attention to Detail

Tools

Microsoft Office

Job description

Employer Industry: Fleet Management

Why consider this job opportunity:
- Salary up to $18.79 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid vacation and choice time days, with a 401(k) employer match
- Full-time remote work opportunity with a flexible schedule
- Strong commitment to employee development and a positive work culture

What to Expect (Job Responsibilities):
- Coordinate roadside assistance by taking phone calls and dispatching service through vendor portals
- Set up replacement rentals for clients needing alternative transportation
- Research delays in roadside service and communicate with vendor partners for status updates
- Relay repair approvals to repair facilities on behalf of clients
- Maintain regular communication with third-party vendors and Fleet drivers

What is Required (Qualifications):
- Must be 18 years of age or older
- Two (2) years experience in customer and/or vendor support
- Two (2) years of administrative support experience
- Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
- Must have the ability to meet all work from home technical requirements

How to Stand Out (Preferred Qualifications):
- Proven success in problem/conflict resolution or negotiation
- Strong detail-oriented skills and flexibility in work approach

#FleetManagement #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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