National Restaurant Openings & Operations Lead

Steaknshake; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Steaknshake in the United States is seeking a Wings Team/Command Center Operations Specialist to lead mobile restaurant support during openings, events, and peak periods. The role travels nationwide and, when not traveling, operates from the Quality Assurance/Command Center in San Antonio, TX to coordinate resources and improve performance.

The ideal candidate thrives in fast-paced settings, moves between on-site openings and centralized support, and ensures standards, guest experience, and

Qualifications

• 3+ years of restaurant management or openings preferred.
• Ability to lead restaurant teams in fast-paced, high-volume environments.
• Experience with special events, high-volume operations, or temporary field assignments.
• Strong understanding of restaurant operations, staffing, training, guest service, and food safety.
• Strong leadership, communication, organization, and problem-solving skills.
• Willingness to travel extensively across the United States.
• Proficiency with Microsoft Office and restaurant tech.

Responsibilities

• Travel to new restaurant locations across the United States to support pre-opening and opening activities.
• Support soft openings, grand openings, and post-opening stabilization.
• Ensure operating standards, procedures, service expectations, food quality, safety, and guest experience standards are established and maintained.
• Identify operational challenges during openings and develop timely solutions.
• Travel to restaurants across the country to provide temporary operational support.
• Assist locations experiencing staffing, leadership, training, operational, or business-performance challenges.
• Serve as a resource and extension of the Operations leadership team.
• Reinforce company standards, policies, procedures, and operating expectations.
• Conduct operational assessments and identify opportunities for improvement.
• Support restaurants during leadership transitions, staffing shortages, high-volume periods, and other business-critical situations.
• Provide support for company-sponsored events, special events, large-volume business periods, and other strategic initiatives.
• Coordinate staffing, deployment, service execution, and operational readiness.
• Work closely with local restaurant leadership and corporate teams to ensure successful event execution.
• Remain flexible regarding work schedules, including evenings, weekends, holidays, and extended hours when business needs require.
• When not traveling, work from the Command Center to monitor restaurant performance and coordinate resources.
• Analyze operational information and identify trends or issues requiring field intervention.
• Support the development and implementation of operational initiatives and process improvements.
• Maintain communication with restaurants and field leadership to ensure consistent execution of company standards.

Skills

Restaurant mgmt

New openings

Leadership

Communication

Problem solving

Travel

Tools

Microsoft Office

Restaurant tech

Reporting systems

Job description

Steaknshake in the United States is seeking a Wings Team/Command Center Operations Specialist to lead mobile restaurant support during openings, events, and peak periods. The role travels nationwide and, when not traveling, operates from the Quality Assurance/Command Center in San Antonio, TX to coordinate resources and improve performance.

The ideal candidate thrives in fast-paced settings, moves between on-site openings and centralized support, and ensures standards, guest experience, and