National Registry Training & Accounts Lead

NASBA; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

NASBA seeks a National Registry Account Manager and Training Lead in Nashville to review National Registry applications for compliance, provide training to account managers, and maintain instructional design resources. You will support Salesforce and Form Assembly, respond to sponsor inquiries, and collaborate with compliance staff to ensure education quality across programs.

The role emphasizes training material development, stakeholder communication, and ongoing process improvement, with a

Qualifications

• Bachelor’s degree in Education, Business Administration, Accounting, or Communications or related field.
• Knowledge of adult learning principles and instructional design.
• Experience developing training materials and documentation.

Responsibilities

• Review and analyze National Registry Applications for compliance with Standards.
• Provide training and guidance to Account Managers and staff.
• Develop training materials, job aids, and other resources.
• Support Salesforce and Form Assembly templates and workflows.
• Respond to inquiries from CPAs, state boards, and sponsors.

Skills

Customer service

Analytical thinking

Communication

Attention to detail

Relationship building

Training material development

CRM and workflow management

Mentoring staff

Education

Bachelor’s degree in Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Accounting

Bachelor’s degree in Communications

Tools

Salesforce

Form Assembly

Job description

NASBA seeks a National Registry Account Manager and Training Lead in Nashville to review National Registry applications for compliance, provide training to account managers, and maintain instructional design resources. You will support Salesforce and Form Assembly, respond to sponsor inquiries, and collaborate with compliance staff to ensure education quality across programs.

The role emphasizes training material development, stakeholder communication, and ongoing process improvement, with a