National Registry Acct. Mgr. & Training Lead

NASBA; Nashville (TN); Ibrido; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

NASBA seeks a National Registry Account Manager and Training Lead in Nashville to review National Registry applications for compliance, provide training to account managers, and maintain instructional design resources. You will support Salesforce and Form Assembly, respond to sponsor inquiries, and collaborate with compliance staff to ensure education quality across programs.

The role emphasizes training material development, stakeholder communication, and ongoing process improvement, with a

Competenze

• Bachelor’s degree in Education, Business Administration, Accounting, or Communications or related field.
• Knowledge of adult learning principles and instructional design.
• Experience developing training materials and documentation.

Mansioni

• Review and analyze National Registry Applications for compliance with Standards.
• Provide training and guidance to Account Managers and staff.
• Develop training materials, job aids, and other resources.
• Support Salesforce and Form Assembly templates and workflows.
• Respond to inquiries from CPAs, state boards, and sponsors.

Conoscenze

Customer service

Analytical thinking

Communication

Attention to detail

Relationship building

Training material development

CRM and workflow management

Mentoring staff

Formazione

Bachelor’s degree in Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Accounting

Bachelor’s degree in Communications

Strumenti

Salesforce

Form Assembly

Descrizione del lavoro

Description

Job Name: National Registry Account Manager and Training Lead

Job Reports To: Senior Manager, National Registry

Department: Compliance Services

FLSA Status: Salaried Non-Exempt

Schedule: Monday – Friday 8:00 a.m. – 4:30 p.m. / 37.5-hour work week/ Hybrid

Responsibilities

The National Registry of CPE Sponsors is a program offered by NASBA to recognize CPE program sponsors who provide continuing professional education (CPE) programs in accordance with nationally recognized standards. CPE program sponsors receive approved status on the Registry by demonstrating compliance with The Statement on Standards for Continuing Professional Education (CPE) Program(s) (Standards) as well as NASBA Registry program requirements.

As Account Manager and Training Lead, the employee will review and analyze National Registry Applications and CPE programs for compliance with the Standards and education quality. This position also serves as an internal resource for Account Managers by providing training, standards guidance, review support, and specialized expertise in QAS™ Self Study, Nano Learning, and Blended Learning. Responsibilities and duties include:

• Analyze QAS™ self-study, Nano and Blended Learning CPE programs for instructional design quality and compliance with the Standards.
• Analyze group programs for compliance with the Standards and educational quality.
• Review applications to the National Registry, including program course list; promotional materials or course announcements; administrative policies; evaluation forms; and certificates of completion.
• Perform compliance desk audits of sponsors.
• Create formal correspondence to sponsors including requests for additional materials, revisions to application materials, and instructional design checklist and instructional design review recommendations for compliance. Ensure CPE-related databases and spreadsheets are maintained and appropriate follow-up is made for all CPE programs.
• Answer CPE-related inquiries and requests from CPAs, state accountancy boards and sponsors.
• Serve as the primary trainer and onboarding resource for National Registry Account Managers, including training on the Standards, Registry policies, review processes, systems, and application procedures.
• Develop and maintain training materials, job aids, guidance and other resources used by Account Managers.
• Support the administration of Salesforce and Form Assembly by maintaining templates, workflows, and resolving operational issues, along with identifying opportunities to improve efficiency and data quality.
• Educational Research: Researching sponsor questions, educational processes to provide justification for the Standards, and new concepts introduced by sponsors or staff members.
• Participate in National Registry Summit and assist in LinkedIn Page content creation.
• Perform other duties, including administrative/clerical, as required in support of the Registry team’s activities, conferences, committee projects, public relations efforts, etc.
• Other duties may be assigned.

Supervisory Responsibilities: None.

Internal Relationships

This position interacts closely with the Associate Director, National Registry, Sr. Manager, National Registry, Compliance Auditors, and other Registry Account Managers

External Relationships

This position interacts primarily with existing and potential sponsors on the Registry (CPE learning providers) and, to a lesser degree, the personnel of State Boards of Accountancy, other regulatory agencies, and the personnel of State CPA Societies.

Requirements

Skills Profile

• Strong customer service orientation
• Ability to analyze complex information and make sound recommendations based on established standards and policies.
• Excellent listening, interpersonal, written, and oral communication skills
• Highly self-motivated and directed with strong attention to detail
• Ability to build and maintain positive professional relationships with sponsors, regulators, educational providers, and internal stakeholders.
• Experience developing training materials, procedures, job aids, and documentation
• Experience with CRM and workflow management systems (Salesforce Preferred)
• Ability to train, coach, and mentor staff members.
• Strong analytical and problem-solving skills.
• Ability to work independently while managing multiple priorities and deadlines.

Education and Knowledge

• Bachelor’s degree in Education, Business Administration, Accounting, Communications, or related field
• Knowledge of adult learning principles, instructional design, and continuing education practices.
• Strong computer skills: proficient in Word, Excel, and Internet navigation as many CPE programs have a technological component

Other

• Willingness to continually learn advancements in continuing education and instructional design
• Demonstrated ability to provide leadership, guidance, and subject matter expertise in a collaborative team environment.