National Performance Manager

Impel; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Impel, a leader in Automotive AI, seeks a National Performance Manager to support a defined slate of national accounts. You will safeguard client satisfaction, articulate the Impel value proposition, and drive revenue growth within your portfolio while ensuring revenue retention.

In this role you will manage corporate communications, align cross-functional teams, and help customers maximize adoption of Impel SaaS products.

Qualifications

• Bachelor’s degree or equivalent with relevant experience.
• Google Analytics certification or equivalent experience.
• Experience in retail or digital marketing preferred.
• Strong consultative sales skills and teamwork.
• Ability to achieve productivity goals (40+ activities/day and 2+ meetings/day).

Responsibilities

• Retain an assigned revenue stream from National Accounts.
• Manage corporate client communications and training activities.
• Coordinate with Regional Performance Management Team to meet store-level goals.
• Ensure client utilization of Impel products, SaaS platform, and services.
• Achieve retention and revenue growth through programmatic actions.
• Maintain 90%+ retention through defined activities.
• Record and leverage revenue data via Salesforce CRM.
• Assist in developing customer stories and references for retention/new business.
• Conduct regular account reviews with Regional and Corporate teams.
• Collaborate with marketing, product development, and operations to align client needs.
• Continuously expand knowledge of Impel solutions and teach others.
• Demonstrate Impel values in everyday interactions.
• Perform other duties as required.

Skills

Consultative sales skills

Positive attitude

Team collaboration

Goal-oriented

Education

Bachelor’s degree

Google Analytics certification

Retail/digital marketing experience (preferred)

Tools

Google Analytics

Salesforce

Job description

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey--fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.

Our Values

• Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities--rooted in trust, and strengthened through collaboration.


• Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.


• Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action--pushing boundaries and constantly reimagining what's possible at every turn.


• Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion--no matter what roadblocks we may encounter.

Job Summary And Responsibilities

The National Performance Manager (NPM) is an account management position responsible for providing ongoing support to a defined group of National Major Accounts. Primary responsibilities of the NPM are to ensure customer satisfaction, ensure customer understanding of the Impel value proposition, drive revenue growth within their current book of business, and ensure revenue retention of their national clients is maintained.

• Responsible for retaining an assigned revenue stream from National Accounts.


• Manage corporate client communications and training activities that ensure client utilization and satisfaction with Impel products and services.


• Coordinate with the Regional Performance Management Team to ensure corporate goals and expectations are being met at the store level.


• Ensure effective client utilization of Impel products, SaaS platform, and services by ensuring client corporate and regional personnel can leverage the platform effectively.


• Achieve retention and growth of revenue through programmatic actions that support client renewals.


• Consistently achieve agreed-upon activity levels as defined, activities include phone calls, emails, and any additional agreed-upon MBO’s to ensure 90%+ retention of the client portfolio.


• Ensure all process management, activity documentation, and revenue tracking are leveraged through the SalesForce CRM platform.


• Assist the team with the development of customer stories, case studies, and client references to be used for client retention and new client acquisition.


• Conduct regular account reviews with Regional and Corporate teams to ensure customer satisfaction and address any concerns.


• Collaborate with internal teams including marketing, product development, and operations to align client needs with business objectives.


• Continuously advance knowledge of the Impel solutions, learning new features, deepening understanding of current features, and helping to teach the same to both clients and colleagues.


• Demonstrate the values of Impel in everyday interactions.


• Perform other duties as required.

Other

• Maintains confidentiality of work-related issues, records, and company information.


• Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.

Qualifications

• Bachelor’s degree; and


• Certification in Google Analytics; or


• A combination of education and work experience is necessary to perform essential functions.


• Preferred: Knowledge of retail businesses and/or digital marketing.


• Technical / Functional Competencies and Traits:
  
  
  
  • Consultative sales skills.
  
  
  • A positive attitude and highly motivated with a passion to win as part of a team.
  
  
  • Google and SalesForce.
  
  
  • Ability to achieve productivity goals, including completion of 40+ activities per day and completion of 2+ meetings online or in-person per day.