National Package Sales Training Manager

Socket.dev; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev seeks a Training and Leadership Development professional to lead programs for newly promoted sales managers and new-store openings. The role blends virtual and in-person delivery, with emphasis on leadership training and program effectiveness.

Candidates should have a Bachelor’s degree or equivalent, strong communication, and proven sales leadership. Bilingual English/Spanish preferred; experience in retail or store management is valued.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Bilingual English and Spanish strongly preferred.
• Retail or store-management experience with track record of sales leadership.
• Experience in training and leadership development.
• Ability to prioritize multiple projects across locations.
• Strong communication and facilitation skills.

Responsibilities

• Focus on newly promoted sales manager training and certification at stores of excellence.
• Assist in training duties for new store openings virtually and in person.
• Provide Recovery training for managers facing leadership challenges.
• Collaborate to create prototypes and seek feedback from product owners and stakeholders.
• Measure learning outcomes and analyze KPIs to evaluate program effectiveness.
• Track performance pre/post training and adjust curricula to improve results.
• Deliver onboarding, Train the Trainer and leadership development programs.
• Audit training delivery with onsite visits and improve customer service.
• Manage LMS administration and generate learning activity reports.
• Promote learning culture and market programs internally.
• Handle scheduling, inventory, attendance verification, surveys, and planning.
• Collaborate with leadership to align training with vision and priorities.

Skills

Training

Leadership

LMS administration

Curriculum development

STakeholder collaboration

Training evaluation

Education

Bachelor’s Degree or equivalent

Tools

LMS

Job description

Responsibilities:

Focus on newly promoted sales manager training and certification at stores of excellence

Assist in training duties related to new store openings both virtually and in person when requested

Provide “Recovery” training for solid managers currently struggling with specific leadership requirements

Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.

Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.

Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.

Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.

Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.

Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.

Promotes learning culture by marketing learning and development programs to internal team members.

Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.

Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.

Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

Responsibilities

Focus on newly promoted sales manager training and certification at stores of excellence

Assist in training duties related to new store openings both virtually and in person when requested

Provide “Recovery” training for solid managers currently struggling with specific leadership requirements

Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.

Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training. Assist with interview training requirements and behavioral interviewing skills.

Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.

Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.

Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.

Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.

Promotes learning culture by marketing learning and development programs to internal team members.

Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.

Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.

Builds cross-functional relationships to drive training adoption and company required leadership initiatives.

Qualifications

Bachelor’s Degree or Equivalent Work Experience

Bilingual, English and Spanish strongly preferred

Successful store manager for retail or similar experience

Record of consistent above budget sales performance

Demonstrated ability to build and maintain a full sales staff

Established record of developing direct reports for promotion

One-year of sales training

One-year leadership training experience (preferred, yet not required)

Ability to independently prioritize multiple projects at different locations

Ability to conduct research, gather information for trend analysis

High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance

Strong communication and facilitation skills

Excellent written and verbal communication skills