National Operations Strategy Lead - FTTH & Analytics

Google Inc.; Las Vegas (NV); On-site; USD 160,000 - 235,000; Full time

Job summary

GFiber is seeking a National Operations Support Lead to drive operational excellence across its national FTTH network and to build a centralized team owning the end-to-end lifecycle of operational metrics. This role will partner with market and regional teams to optimize OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair.

The ideal candidate will be a data-driven telecom operations expert who can lower costs, improve processes, and ensure consistent execution across markets.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7 years of progressive leadership experience in telecommunications operations, specifically within FTTH, broadband, or cable industries.
• 7 years of experience in Program Management directly leading projects.
• Experience with FTTH / GPON networks, deployments, and associated operational functions.
• 5 years of experience in leading teams and in direct vendor management.

Responsibilities

• Serve as the primary national support mechanism for regional operations teams across OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair.
• Partner with regional leaders to analyze local performance data, identifying root causes for underperformance and deploying targeted support to resolve them.
• Ensure alignment between national support and local market execution, driving consistency in how to operate from coast to coast.
• Own the continuous improvement of metric reporting, transitioning raw data into actionable insights for regional leadership and market teams to put into practice.
• Establish national performance baselines and target benchmarks for construction methods and velocity, repair SLAs, drop completion rates, and in-home installation quality.
• Leverage performance data to partner with regional teams in holding third-party vendors and contractors accountable to SLAs and adherence to quality standards.
• Build, mentor, and lead a high-performing National Operations Support team composed of data analysts, process engineers, and operations specialists.
• Foster a culture of continuous improvement, analytical rigor, and collaborative partnership with field teams.

Skills

Leadership

Data analysis

Vendor management

Cross-functional collaboration

Process improvement

Education

Bachelor's degree or equivalent practical experience

Master’s degree or MBA preferred

Tools

Data visualization tools

Job description

GFiber is seeking a National Operations Support Lead to drive operational excellence across its national FTTH network and to build a centralized team owning the end-to-end lifecycle of operational metrics. This role will partner with market and regional teams to optimize OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair.

The ideal candidate will be a data-driven telecom operations expert who can lower costs, improve processes, and ensure consistent execution across markets.