Network Operations Lead - Reliability & Repair

GFiber; San Antonio (TX); On-site; USD 130,000 - 143,000; Full time

Job summary

GFiber is a growing Alphabet company delivering Google Fiber services across the United States. The Technical Operations Manager will ensure reliable network operations, monitor performance, perform planned maintenance, and lead testing, last mile, and installation activities to deliver fast service to customers.

The role requires a Bachelor's degree in a related field, 5 years in telecom or cable, and strong vendor management and budgeting experience. PMP certification is preferred.

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Telecommunications, or equivalent experience.
• Experience managing vendors, contracts, budgets on large-scale projects; FTTH knowledge preferred.
• 5 years in telecommunications or cable operations (network operations, construction, deployment, architecture, maintenance, installation, repair) or related management roles.
• 5 years in vendor management with customer-facing responsibilities.

Responsibilities

• Ensure network operations are reliable and efficient by monitoring performance, performing planned maintenance, identifying and repairing issues, and addressing connectivity problems.
• Lead contractors/vendors to test and accept new network elements (fiber, buildings, equipment).
• Support financial planning processes including forecasting, target setting, CapEx/OpEx budgets; manage schedules, costs, and performance.
• Drive cross-functional programs to identify issues and implement solutions to prevent future problems in network acceptance.
• Analyze vendor performance and data metrics to extract insights and drive improvements.
• Validate supplier life-cycle deliverables and ensure compliance with Google requirements.

Skills

Vendor management

Budget planning

Leadership

Cross-functional collaboration

Education

Bachelor's degree in Construction Management, Engineering, Telecommunications

Job description

GFiber is a growing Alphabet company delivering Google Fiber services across the United States. The Technical Operations Manager will ensure reliable network operations, monitor performance, perform planned maintenance, and lead testing, last mile, and installation activities to deliver fast service to customers.

The role requires a Bachelor's degree in a related field, 5 years in telecom or cable, and strong vendor management and budgeting experience. PMP certification is preferred.