Field Operations Center Lead – Fiber & Network Dispatch

Socket.dev; Austin (TX); On-site; USD 92,000 - 99,000; Full time

Job summary

GFiber is seeking a Field Services Center Manager to lead a team of technicians, oversee dispatch and field operations, and drive installation, maintenance and repair of network services. The role requires deep FTTH/GPON knowledge, strong leadership, and the ability to manage multiple stakeholders from central office to customer premises.

You will coach staff, enforce quality standards, and develop plans for team growth while coordinating resources across construction, installation and repair

Qualifications

• 3 years in a supervisory position or similar experience in the telecommunication industry.
• 5 year experience in FTTH/GPON/XGS network construction and/or large scale fiber network deployments.
• 5 years of experience managing diverse relationships with contractors and suppliers.
• Experience articulating complex topics to all audiences; strong collaborator with internal and external stakeholders.
• Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts.

Responsibilities

• Lead a team of technicians and oversee all field services center activities to include: planning, scheduling and coordination of Field Ops resources (construction, installation, repair and maintenance).
• Provide coaching on and enforcement of quality work, identify opportunities for improvement and proactively offer suggested solutions, and define plans for team/individual development.
• A domain expert proficient in dispatch operations for install, repair, and maintenance.
• Highly proficient with the installation and test of Ethernet jacks, making cross connects in telecom spaces (MDF, IDF, HDF) working with fiber optic cables, installing radio mounts, tuning microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting.
• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.

Skills

Team leadership

FTTH/GPON experience

Contractor management

Stakeholder communication

Flexible hours

Tools

Google Workspace

OFSC

Salesforce

Job description

GFiber is seeking a Field Services Center Manager to lead a team of technicians, oversee dispatch and field operations, and drive installation, maintenance and repair of network services. The role requires deep FTTH/GPON knowledge, strong leadership, and the ability to manage multiple stakeholders from central office to customer premises.

You will coach staff, enforce quality standards, and develop plans for team growth while coordinating resources across construction, installation and repair