National Operations Program Manager

Carrier; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Carrier Global Corporation is seeking a National Operations Program Manager to enable scalable national growth and consistent execution across ALC Field Operations. This role focuses on standard work, onboarding, and governance to ensure new hires are rapidly proficient and compliant.

You will coordinate onboarding, provisioning, and readiness, translating field needs into clear, repeatable procedures and scalable workflows that reduce risk and improve performance across national branches.

Responsibilities

• Own the end-to-end lifecycle of branch operations standard work instructions, including intake, drafting, review, approval, publishing, revision control, adoption support, and retirement.
• Translate operational processes into clear work instructions, job aids, checklists, workflow maps, and governance tools with SME inputs.
• Establish documentation standards and publishing requirements to ensure consistency across all branches.
• Maintain centralized repository for standards, tools, and operating procedures.

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The National Operations Program Manager is a critical role supporting scalable national growth, operational consistency, and execution discipline across ALC Field Operations. This position strengthens how branch operations are documented, governed, adopted, and continuously improved while ensuring new field and operational employees are properly onboarded, provisioned, trained, and ready to deliver safe, high-quality customer outcomes from day one.

The National Operations Program Manager is responsible for developing, managing, publishing, and continuously improving standardized operational products, workflows, onboarding processes, and branch standard work across ALC Field Operations. This role owns the lifecycle of national operating standards, including intake, drafting, review, approval, publishing, revision control, adoption support, and retirement of outdated materials.

The position also serves as a central coordination point for operational readiness, new employee onboarding, provisioning, digital access, safety compliance, Carrier Excellence committees, and cross-functional process governance. The role translates field operations needs into clear, repeatable, measurable work instructions and scalable workflows that improve execution accuracy, reduce risk, support training, and create consistency across national branch operations.

Key Responsibilities

National Operations Standard Work and Product Management

• Own the end-to-end lifecycle of branch operations standard work instructions, including intake, drafting, review, approval, publishing, revision control, adoption support, and retirement.


• Partner with subject matter experts, branch leaders, and national support teams to translate operational processes into clear work instructions, job aids, checklists, workflow maps, and governance tools.


• Establish documentation standards, templates, naming conventions, approval workflows, revision history practices, and publishing requirements to ensure consistency across all branches.


• Maintain a centralized repository for standards, tools, and operating procedures so documents remain current, easy to find, aligned to policy, and usable by field teams.

Onboarding, Provisioning, and Operational Readiness

• Develop, standardize, manage, and continuously improve national onboarding and operational readiness processes for New Install Operations and branch personnel.


• Coordinate employee provisioning activities, including PPE, tools, equipment, vehicles, technology hardware, mobile devices, uniforms, access credentials, security clearances, company credit cards, and local office onboarding requirements.


• Ensure new employees are trained, credentialed, provisioned, and operationally ready before deployment to projects, customer sites, and field assignments.


• Track 30-60-90 day onboarding progress and report readiness status, blockers, and areas of concern to operations leadership.

Digital Systems, Workflow Enablement, and Toolchain Access

• Partner with Carrier Digital and IT teams to ensure timely provisioning, setup, access validation, permissions, cybersecurity compliance, and standardization across operational platforms.


• Design and manage operational workflows that improve handoffs, increase activity accuracy, reduce risk, and identify time- and cost-saving opportunities.


• Support workflow automation, digital integration, SharePoint publishing, and process visibility improvements across national operations.

Safety, Compliance, Training, and Change Enablement.

• Coordinate required safety onboarding, certification tracking, compliance documentation, and readiness validation in partnership with Safety leadership.


• Develop rollout plans for process updates, including communications