On-Call Concierge

NRI, Inc.; Annandale (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

NRI, Inc. in the Washington, DC area seeks an On-Call Concierge who is professional, polished, dependable, and service-oriented to deliver exceptional client service across the region.

The role focuses on flexibility, strong communication, and the ability to adapt to diverse client needs and environments. The On-Call Concierge will handle scheduled and short-notice assignments, providing courteous, attentive, and reliable assistance while maintaining discretion and a professional appearance at

Responsibilities

• Provide professional and welcoming concierge services to clients
• Respond to client requests with a helpful, positive, and solutions-oriented attitude
• Assist with errands, deliveries, reservations, coordination, and other concierge-related requests
• Provide general client support based on individual assignment requirements
• Maintain a polished and professional appearance at all times
• Communicate effectively with clients, supervisors, vendors, and team members
• Arrive on time and fully prepared for each assignment
• Handle client information and requests with discretion and professionalism
• Follow company procedures, service standards, and assignment-specific instructions
• Represent the company positively when interacting with clients and the public
• Remain flexible and adaptable as client needs and assignments may vary
• Please note: This position requires flexibility and availability to accept on-call assignments as needed.

Job description

We are seeking a professional, polished, dependable, and service-oriented On-Call Concierge to join our team and provide exceptional client service throughout the Washington, DC and Northern Virginia area. This position is ideal for someone who takes pride in delivering a high level of customer service, communicates professionally, presents themselves well, and can adapt quickly to different client needs and environments. The On-Call Concierge will be responsible for responding to scheduled and short-notice assignments and providing courteous, attentive, and reliable assistance to clients.

Responsibilities

• Provide professional and welcoming concierge services to clients
• Respond to client requests with a helpful, positive, and solutions-oriented attitude
• Assist with errands, deliveries, reservations, coordination, and other concierge-related requests
• Provide general client support based on individual assignment requirements
• Maintain a polished and professional appearance at all times
• Communicate effectively with clients, supervisors, vendors, and team members
• Arrive on time and fully prepared for each assignment
• Handle client information and requests with discretion and professionalism
• Follow company procedures, service standards, and assignment-specific instructions
• Represent the company positively when interacting with clients and the public
• Remain flexible and adaptable as client needs and assignments may vary

Please note: This position requires flexibility and availability to accept on-call assignments as needed.