On-Call Concierge

NRI, Inc.; Rockville (MD); On-site; USD 28,000 - 34,000; Part time

Job summary

NRI, Inc. is seeking a professional On-Call Concierge to deliver exceptional client service across the Washington, DC and Northern Virginia area.

The role emphasizes polished presentation, reliability, and adaptiveness to meet varied client needs. Responsibilities include responding to scheduled and short-notice assignments, providing courteous support, handling errands, reservations, and coordination, while maintaining discretion and professional conduct at all times.

Qualifications

• Must be professional, polished and dependable.
• Service-oriented mindset and strong client focus.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide professional and welcoming concierge services to clients.
• Respond to client requests with a helpful, positive, and solutions-oriented attitude.
• Assist with errands, deliveries, reservations, coordination, and other concierge-related requests.
• Provide general client support based on individual assignment requirements.
• Maintain a polished and professional appearance at all times.
• Communicate effectively with clients, supervisors, vendors, and team members.
• Arrive on time and fully prepared for each assignment.
• Handle client information and requests with discretion and professionalism.
• Follow company procedures, service standards, and assignment-specific instructions.
• Represent the company positively when interacting with clients and the public.
• Remain flexible and adaptable as client needs and assignments may vary.

Skills

Customer service

Professionalism

Reliability

Communication

Job description

We are seeking a professional, polished, dependable, and service-oriented On-Call Concierge to join our team and provide exceptional client service throughout the Washington, DC and Northern Virginia area. This position is ideal for someone who takes pride in delivering a high level of customer service, communicates professionally, presents themselves well, and can adapt quickly to different client needs and environments. The On-Call Concierge will be responsible for responding to scheduled and short-notice assignments and providing courteous, attentive, and reliable assistance to clients.

Responsibilities

• Provide professional and welcoming concierge services to clients
• Respond to client requests with a helpful, positive, and solutions-oriented attitude
• Assist with errands, deliveries, reservations, coordination, and other concierge-related requests
• Provide general client support based on individual assignment requirements
• Maintain a polished and professional appearance at all times
• Communicate effectively with clients, supervisors, vendors, and team members
• Arrive on time and fully prepared for each assignment
• Handle client information and requests with discretion and professionalism
• Follow company procedures, service standards, and assignment-specific instructions
• Represent the company positively when interacting with clients and the public
• Remain flexible and adaptable as client needs and assignments may vary

Please note: This position requires flexibility and availability to accept on-call assignments as needed.