National Office Operations Lead

CSD; Austin (TX); Hybrid; USD 70,000 - 95,000; Full time

Job summary

CSD seeks a National Office Manager to lead Austin’s National Office operations, ensuring a professional, accessible environment. The NOM will coordinate executive support, facilities, events, and vendor relations while maintaining discretion with sensitive information.

This is a full-time, on-site role in Austin, TX requiring five days per week in the office and a strong focus on service excellence and organizational stewardship.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of five (5) years of experience in office management, executive support, facilities coordination, or administrative operations.
• Active Texas Notary Public Commission in good standing, or the ability to obtain and maintain within six months of hire.
• Experience supporting executives, multi-department operations, or nonprofit organizations preferred.
• Prior experience coordinating meetings, events, vendors, and office logistics in a professional office environment preferred.
• Ability to communicate effectively using American Sign Language (required)

Responsibilities

• Oversee day-to-day operational readiness of the Austin National Office.
• Serve as onsite representative for employees, executives, board members, visitors, vendors, and stakeholders.
• Manage scheduling, utilization, and readiness of hoteling workstations, conference rooms, and common areas.
• Oversee receipt, secure handling, processing, and distribution of mail and deliveries.
• Coordinate administrative and document-processing needs, including notarization coordination and routing.
• Partner with IT Operations to manage IT equipment lifecycle in the Austin office.
• Liaise with office vendors, building management, and landlord representatives.
• Lead onsite logistics for meetings, leadership retreats, and organizational events.
• Coordinate leadership and board meeting administration and minutes.
• Prepare executive correspondence and materials for leadership and meetings.
• Arrange travel for executives and board members.
• Provide high-level administrative support to executive leadership and national operations.
• Maintain confidentiality of sensitive information.
• Identify opportunities to improve National Office processes and efficiency.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Customer service

Discretion

Attention to detail

Problem solving

Adaptability

Education

Associate degree

Bachelor's degree preferred

Job description

CSD seeks a National Office Manager to lead Austin’s National Office operations, ensuring a professional, accessible environment. The NOM will coordinate executive support, facilities, events, and vendor relations while maintaining discretion with sensitive information.

This is a full-time, on-site role in Austin, TX requiring five days per week in the office and a strong focus on service excellence and organizational stewardship.