Onsite National Office Operations Lead (Austin)

Communication Service for the Deaf, Inc; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Communication Service for the Deaf, Inc. seeks a National Office Manager to lead the Austin National Office operations, including facilities, reception, mail handling, and executive support.

The NOM will coordinate meetings, events, and travel for executives and board members, while maintaining a professional, accessible office environment. The role requires a minimum of five years in office management or related operations, plus an active Texas Notary and ASL communication ability.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of five (5) years of experience in office management, executive support, facilities coordination, or administrative operations.
• Active Texas Notary Public Commission in good standing, or the ability to obtain and maintain a Texas Notary Public commission within six (6) months of hire.
• Experience supporting executives, multi‑department operations, or nonprofit organizations preferred.
• Prior experience coordinating meetings, events, vendors, and office logistics in a professional office environment preferred.
• Ability to communicate effectively using American Sign Language (required)

Responsibilities

• Oversee day-to-day operational readiness of the Austin National Office, ensuring a professional, organized, accessible, and welcoming workplace.
• Serve as the primary onsite representative and operational point of contact for employees, executives, board members, visitors, vendors, and external stakeholders.
• Manage scheduling, utilization, and readiness of meeting spaces, hoteling workstations, supplies, and shared resources.
• Oversee mail, packages, deliveries, and coordinate shipping/receiving needs for equipment and materials.
• Coordinate administrative and document-processing needs for National Office operations.
• Partner with IT Operations to manage onsite IT equipment lifecycle and maintenance.
• Liaise with vendors, building management, and landlords to coordinate service delivery and resolve issues.
• Lead onsite logistical coordination for meetings, leadership gatherings, retreats, and events, including accessibility accommodations and interpreter services.
• Coordinate leadership and board meeting administration and prepare materials, minutes, and records.
• Prepare executive-level correspondence, presentations, and briefing materials.
• Arrange travel for executives and board members to Austin, including transportation and lodging.
• Provide high-level administrative support to executive leadership and national operations.
• May coordinate secure processing of checks and financial materials per internal controls.
• Exercise discretion and confidentiality with sensitive information.
• Identify opportunities to improve national office processes and vendor relationships.
• Perform other related duties and special projects as assigned.

Skills

ASL communication

Education

Associate degree

Bachelor’s degree preferred

Job description

Communication Service for the Deaf, Inc. seeks a National Office Manager to lead the Austin National Office operations, including facilities, reception, mail handling, and executive support.

The NOM will coordinate meetings, events, and travel for executives and board members, while maintaining a professional, accessible office environment. The role requires a minimum of five years in office management or related operations, plus an active Texas Notary and ASL communication ability.