Strategic National Logistics Account Manager

Stevens Transport INC.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement plan with quarterly

Job summary

Stevens Transport INC. is seeking an National Logistics Account Manager to ensure truckload coverage for customer-awarded freight and secure additional opportunities.

This role focuses on growth and retention of dedicated accounts across internal teams and carrier partners. Responsibilities include communicating with customers, balancing capacity, tracking shipments, and driving on-time performance while managing bookings and resolving delays or billing issues.

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network.
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Communicating with assigned customer base as the single point of contact and build relationships.
• Working with other internal departments to balance capacity and freight including teams of analysts.
• Soliciting additional freight opportunities that eliminate empty miles when necessary.
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better.
• Relaying excess load availability to Brokerage and Rail divisions.
• Reviewing EDI data for accuracy before releasing verifications to the customer.
• Responsible for close oversight of all internal activities that impact service obligations.
• Maintaining key carrier performance indicators.
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines.
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

Skills

Critical thinking

Root cause identification

Problem solving

Goal setting

KPI monitoring

Customer service

Business solicitation

Negotiation

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Excel

AS/400

Tools

Excel

AS/400

Job description

Stevens Transport INC. is seeking an National Logistics Account Manager to ensure truckload coverage for customer-awarded freight and secure additional opportunities.

This role focuses on growth and retention of dedicated accounts across internal teams and carrier partners. Responsibilities include communicating with customers, balancing capacity, tracking shipments, and driving on-time performance while managing bookings and resolving delays or billing issues.