National Linen Inventory & Shipping Coordinator

Socket.dev; Woburn (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off and company holidays

Medical, Dental, and Vision Insurance

401(k) with employer matching

Telehealth and Wellness programs

Job summary

Socket.dev is seeking a detail-oriented Linen Inventory Coordinator in Woburn, MA to manage linen inventory movement, outbound UPS orders, returns, and inter-store transfers. You’ll partner with sales, planning, warehouse, asset reconciliation, and finance teams, coordinating with UPS and clients to ensure on-time delivery and accurate records.

The role requires strong organizational skills, UPS systems familiarity, Excel proficiency, and experience with ERP/order management systems, including

Qualifications

• High school diploma or equivalent.
• Experience in shipping, fulfillment, logistics, distribution, or inventory operations, preferably with national parcel volume.
• Hands-on familiarity with UPS systems and parcel exception, claims, and guaranteed-service-refund processes.
• Proficiency in Microsoft Excel for tracking shipments, transfers, invoice charges, and inventory movement.
• Experience with an order management, ERP, or rental management system; POR experience is a plus.
• Clear, confident written and verbal communication with clients, salespeople, warehouse teams, and carrier representatives.
• A proactive approach to problem-solving — spotting a delay or missed pickup and resolving it before the client has to ask.
• Comfortable managing competing priorities and firm deadlines in a fast-paced, event-driven environment.
• Strong attention to detail in inventory and order records, including damages, transfers, and order closeout.
• Able to work independently and take ownership of recurring daily, weekly, and biweekly responsibilities.
• Collaborative and confident working across sales, planning, warehouse, asset reconciliation, and finance.

Responsibilities

• Manage all outbound UPS linen orders nationally - release, ship, and close orders in POR, including swatch orders.
• Review UPS exception notifications daily and alert the correct team or salesperson so delays are addressed immediately.
• Track and monitor delayed shipments to ensure on-time arrival, and proactively send rerun shipments when timing is at risk.
• Keep clients informed when their shipment is being monitored or a rerun has been sent.
• Coordinate with UPS and clients to execute high-priority, last-minute, and urgent requests.
• Schedule UPS pickups and check all inbound shipments for scans, contacting clients when a pickup is missed.
• Reschedule pickups or arrange client drop-off, and track missed pickups through to resolution - working with planners, venues, asset reconciliation, and UPS to pinpoint the issue and complete the pickup.
• Generate and send return labels to clients daily.
• Execute inter-store linen transfers, including transfers to NY and transfers between Reverie and partner store locations.
• Maintain inventory accuracy by removing damages from inventory and monitoring the rolling seven-day overbook.
• Review UPS invoice charges biweekly, reporting on shipping profitability along with any issues, trends, or changes.
• Request guaranteed service refunds for delayed shipments and missed pickups, and initiate and follow up on claims for lost or damaged goods.
• Monitor weather nationally, anticipate potential UPS delays, and alert the sales team so delays are managed proactively.
• Support Cap Ex requests and projects such as showroom labels, showroom orders, and replenishment of our Middletown, RI facility.

Skills

Organizational skills

Shipping/logistics

UPS familiarity

Excel proficiency

ERP / order management

Communication

Problem solving

Attention to detail

Independent work

Team collaboration

Education

High school diploma or equivalent

Degree in logistics, supply chain, or business (nice to have)

Tools

POR

ERP system

Rental management system

Job description

Socket.dev is seeking a detail-oriented Linen Inventory Coordinator in Woburn, MA to manage linen inventory movement, outbound UPS orders, returns, and inter-store transfers. You’ll partner with sales, planning, warehouse, asset reconciliation, and finance teams, coordinating with UPS and clients to ensure on-time delivery and accurate records.

The role requires strong organizational skills, UPS systems familiarity, Excel proficiency, and experience with ERP/order management systems, including