National Linen Inventory & Logistics Coordinator

PEAK Event Services; Woburn (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Company holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Telehealth

FSAs

EAP

401(k)

Job summary

PEAK Event Services in Woburn, MA is seeking a Linen Inventory Coordinator to manage cross-country linen movements, ship, returns, and inter-store transfers for Reverie Social Linen. You’ll partner with sales, planning, warehouse, asset reconciliation, and finance to ensure on-time delivery and accurate records.

The role emphasizes detailed inventory control, UPS process familiarity, and proactive problem-solving in a fast-paced event environment.

Qualifications

• Strong organizational skills and the ability to track dozens of shipments and pickups at once.
• Experience in shipping, fulfillment, logistics, distribution, or inventory operations, ideally with national parcel volume.
• Hands-on familiarity with UPS systems and parcel exception, claims, and guaranteed-service-refund processes.
• Proficiency in Microsoft Excel for tracking shipments, transfers, invoice charges, and inventory movement.
• Experience with an order management, ERP, or rental management system; POR experience is a plus.
• Clear, confident written and verbal communication with clients, salespeople, warehouse teams, and carrier representatives.

Responsibilities

• Manage all outbound UPS linen orders nationally — release, ship, and close orders in POR, including swatch orders.
• Review UPS exception notifications daily and alert the correct team or salesperson so delays are addressed immediately.
• Track and monitor delayed shipments to ensure on-time arrival, and proactively send rerun shipments when timing is at risk.
• Keep clients informed when their shipment is being monitored or a rerun has been sent.
• Coordinate with UPS and clients to execute high-priority, last-minute, and urgent requests.
• Schedule UPS pickups and check all inbound shipments for scans, contacting clients when a pickup is missed.
• Reschedule pickups or arrange client drop-off, and track missed pickups through to resolution — working with planners, venues, asset reconciliation, and UPS to pinpoint the issue and complete the pickup.
• Generate and send return labels to clients daily.
• Execute inter-store linen transfers, including transfers to NY and transfers between Reverie and partner store locations.
• Maintain inventory accuracy by removing damages from inventory and monitoring the rolling seven-day overbook.
• Review UPS invoice charges biweekly, reporting on shipping profitability along with any issues, trends, or changes.
• Request guaranteed service refunds for delayed shipments and missed pickups, and initiate and follow up on claims for lost or damaged goods.
• Monitor weather nationally, anticipate potential UPS delays, and alert the sales team so delays are managed proactively.
• Support Cap Ex requests and projects such as showroom labels, showroom orders, and replenishment of our Middletown, RI facility.

Skills

Organizational skills

Shipping/logistics experience

UPS systems experience

Excel proficiency

Communication with clients/sales

Independent work

Education

High school diploma

Tools

POR system

UPS processes

Job description

PEAK Event Services in Woburn, MA is seeking a Linen Inventory Coordinator to manage cross-country linen movements, ship, returns, and inter-store transfers for Reverie Social Linen. You’ll partner with sales, planning, warehouse, asset reconciliation, and finance to ensure on-time delivery and accurate records.

The role emphasizes detailed inventory control, UPS process familiarity, and proactive problem-solving in a fast-paced event environment.