National Linen Logistics Coordinator

Wire One Communications; Woburn (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Paid time off & company holidays

Medical, Dental, and Vision Insurance

Company-Paid Basic Life and AD&D

Short-Term and Long-Term Disability

Telehealth and Wellness programs

Flexible Spending Accounts (FSAs)

Employee Assistance Program

401(k) with employer matching

Job summary

Wire One Communications in Woburn, MA seeks a detail-oriented Linen Inventory Coordinator to manage store transfers and UPS fulfillment nationwide for Reverie Social Linen. You will own daily linen movement—outbound orders, inbound returns, and inter-store transfers—ensuring shipments arrive on time.

You will collaborate with sales, planning, warehouse, asset reconciliation, and finance, work with UPS and clients, and drive accurate inventory records and cost‑effective national shipping.

Qualifications

• Strong organizational skills and the ability to track dozens of open shipments, transfers, and pickups at once without losing detail.
• Experience in shipping, fulfillment, logistics, distribution, or inventory operations, ideally with national parcel volume.
• Hands‑on familiarity with UPS systems and parcel exception, claims, and guaranteed‑service‑refund processes.
• Proficiency in Microsoft Excel for tracking shipments, transfers, invoice charges, and inventory movement.
• Experience with an order management, ERP, or rental management system; POR experience is a plus.
• Clear, confident written and verbal communication with clients, salespeople, warehouse teams, and carrier representatives.
• A proactive approach to problem‑solving — spotting a delay or missed pickup and resolving it before the client has to ask.
• Comfortable managing competing priorities and firm deadlines in a fast‑paced, event‑driven environment.
• Strong attention to detail in inventory and order records, including damages, transfers, and order closeout.
• Able to work independently and take ownership of recurring daily, weekly, and biweekly responsibilities.
• Collaborative and confident working across sales, planning, warehouse, asset reconciliation, and finance.

Responsibilities

• Manage all outbound UPS linen orders nationally — release, ship, and close orders in POR, including swatch orders.
• Review UPS exception notifications daily and alert the correct team or salesperson so delays are addressed immediately.
• Track and monitor delayed shipments to ensure on‑time arrival, and proactively send rerun shipments when timing is at risk.
• Keep clients informed when their shipment is being monitored or a rerun has been sent.
• Coordinate with UPS and clients to execute high‑priority, last‑minute, and urgent requests.
• Schedule UPS pickups and check all inbound shipments for scans, contacting clients when a pickup is missed.
• Reschedule pickups or arrange client drop‑off, and track missed pickups through to resolution — working with planners, venues, asset reconciliation, and UPS to pinpoint the issue and complete the pickup.
• Generate and send return labels to clients daily.
• Execute inter‑store linen transfers, including transfers to NY and transfers between Reverie and partner store locations.
• Maintain inventory accuracy by removing damages from inventory and monitoring the rolling seven‑day overbook.
• Review UPS invoice charges biweekly, reporting on shipping profitability along with any issues, trends, or changes.
• Request guaranteed service refunds for delayed shipments and missed pickups, and initiate and follow up on claims for lost or damaged goods.
• Monitor weather nationally, anticipate potential UPS delays, and alert the sales team so delays are managed proactively.
• Support Cap Ex requests and projects such as showroom labels, showroom orders, and replenishment of our Middletown, RI facility.

Skills

Organizational skills

Shipping

Fulfillment

Logistics

Inventory operations

UPS systems

Parcel exceptions

Refund processes

Excel

POR experience

ERP

Communication

Problem solving

Prioritization

Attention to detail

Independent work

Team collaboration

Education

High School Diploma

Degree in logistics/supply chain/business

Tools

POR system

ERP system

UPS systems

Job description

Wire One Communications in Woburn, MA seeks a detail-oriented Linen Inventory Coordinator to manage store transfers and UPS fulfillment nationwide for Reverie Social Linen. You will own daily linen movement—outbound orders, inbound returns, and inter-store transfers—ensuring shipments arrive on time.

You will collaborate with sales, planning, warehouse, asset reconciliation, and finance, work with UPS and clients, and drive accurate inventory records and cost‑effective national shipping.